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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
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gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

Fabulous!

5
Changed to Purely Pets after a shocking experience with a competitor. Fantastic cover, so simple to set up and light years better than the others out there. Reviewed on: 16th July 2021

Great customer service

5
I insured my previous dog with Purely Pets, had great service and support when I had to have him put to sleep, have also insured my current dog with them. Highly recommend. Reviewed on: 16th July 2021

great pet insurance

5
very good price for quality of cover provided good at keeoing in touch Reviewed on: 16th July 2021

Pet insurance

5
My dog has a lifetime illness and if I need advice it's solved right away. Excellent people to deal with Reviewed on: 16th July 2021

Amazing

5
Fab cover at a reasonable cost ⭐️ Reviewed on: 16th July 2021

Pet insurance

5
Taking out my pet insurance was very easy to do & there rates at are very good for price and cover I would recommend them to anyone want pet insurance Reviewed on: 16th July 2021

Purely pets are so very customer focused they are amazing

5
Purely pets best pet insurance I have ever been with Reviewed on: 16th July 2021

Excellent service

5
Very helpful nothing too much trouble Reviewed on: 16th July 2021

Excellent value for money

5
Wish I had insured my pedigree poodle with them earlier. I went with a market leader originally who was the MOST expensive. But as my dog aged the premiums soared beyond reason. I then found Purely pets and halved my premiums in a stroke for very similar cover. Reviewed on: 16th July 2021

well not been with you long

5
easy site to use affordable quotes hope i get good service if i need them Reviewed on: 16th July 2021