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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
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gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

Done with ease

4
This was easy to apply for and to complete the policy. Reviewed on: 15th July 2021

Top dog

5
Brilliant service and great price Reviewed on: 15th July 2021

purely great

5
good website that is so easy to fill in and great prices too. Reviewed on: 15th July 2021

Affordable

4
I have 2 dogs to insure one is now 10 and the other 9, so most big named insurers boost the price up due to this, Purely Pets don’t they make insuring by fur babies affordable and give me peace of mind to know they are still insured. I haven’t had to make a claim or be in touch with the service team so i can not comment on that but setting up my policies was easy and straight forward and there was not a 1000 questions to answer. Reviewed on: 15th July 2021

Peace of mind

5
Purely pets is Purely for pets, peace of mind, totally relaxed & comprehensive cover for your pet Reviewed on: 15th July 2021

Excellent Customer Service

5
I had an issue with my policy at the beginning and Purely Pets were able to sort it out straight away without any issues. The customer service was excellent and I would recommend them to my friends. Reviewed on: 15th July 2021

NO issues

5
This year our Dog has been ill, been with Purely Pets, about 4 years. I've rung the 24/7 nurse, then on her advise got in touch with my Vets, The vets are dealing with Purely Pets direct, but keep me informed, how things are gong, and up to now No issues paying out etc. i don't have a big cover financially, but it what we could afford. and certainly glad I've got it. Reviewed on: 15th July 2021

They do what it says on the tin.

5
Easy to contact Very helpful. Very professionally always willing to help. Reviewed on: 15th July 2021

Pets come first

5
I have only joined recently but service very good & professional Reviewed on: 15th July 2021

Excellent Value

5
Competitive prices, claims settled quickly. Easy to understand TandCs. Reviewed on: 15th July 2021