Smart Money People Logo

Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
gemma's avatar
gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

Straightforward pet insurance

5
Wading through the quagmire of quotes we settled on this very simple and straightforward and also competitive policy .very pleased Reviewed on: 15th July 2021

Excellent service

5
Paid up for my dogs operation straight to my vet which helps a lot when your worried about your pet Reviewed on: 15th July 2021

Fabulous service and support

5
We have had many insurance policies in our lifetime, including pet, and thankfully we have had few occasions to make use of them. Sadly our experience with insurance companies has been patchy, ranging from excellent to poor. I am very happy to say that Purely Pets falls into the excellent category! We unfortunately had to make a claim, but the claims process was very easy and relatively stress free. I can certainly say they are probably the best insurance company we have dealt with. Reviewed on: 15th July 2021

Excellent Insurer

5
My three pets have insured by Pet Insurance. Reviewed on: 15th July 2021

Great price and efficient service

5
Quick communication in line with my preferences and a great price point for cover offered - I’m not always easy to please but no complaints thus far… Reviewed on: 15th July 2021

Trustworthy.

4
Feel safe with insurance against big bills. Reviewed on: 15th July 2021

Nice!

5
Recently start my insurance,happy with ! Reviewed on: 15th July 2021

Great Service

5
From getting a quote to confirming the policy was very simple good price for the package I took I now have both my dogs insured with you Reviewed on: 15th July 2021

Fab company

5
Not had to claim but very easy to take out policy and competitively priced Reviewed on: 15th July 2021

Very friendly and a quick and easy switch

5
Thankfully, I have not had any reason to get in touch with Purely Pets to make a claim! But I recently switched to them from another provider and they were super helpful and really friendly on the phone. They answered all of my questions and I felt confident knowing my dog is covered fully to suit my needs. Would highly recommend! Reviewed on: 15th July 2021