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Purely Pets: Pet Insurance reviews

4.66
Based on 2,023 reviews, last reviewed 5th Nov 2024
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

10 weeks to respond and only paid £200 of £600 claim I was a customer for 3 years. I made a claim in August 2024 and it took them 10 weeks to assess it and they only did that after I made a formal compla... Read more Reviewed on: 5th November 2024
Kathryn's avatar
Kathryn

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2023)

Purely pets insurance

4
Have been a dog owner for over 50 years and have had experience of diverse pet insurance companies during this time. I have found Purely Pets to be a very good company to be with. Competitive rates and great range of policies to meet individual needs/preferences. Staff are so helpful, knowledgeable and courteous. Reviewed on: 10th July 2019

Great value and service

5
Really good from start to finish, also very easy to change details wehn moved house Reviewed on: 10th July 2019

Professional

5
Simple,no hassle pet insurance,monthly payments and complete peace of mind for “Duke” Reviewed on: 10th July 2019

Brilliant service

5
Every time I have called Purely pets I have spoken to a friendly, helpful and concerned member of the team. It was easy and straight forward and would highly recommend this company Reviewed on: 10th July 2019

Excellent Insurance company. Nice/Easy and clear

5
Insured our Dog with Purely pets. Information was clear and good price. Made it an easy decision to go with them. Reviewed on: 10th July 2019

The extra mile...

5
I'd only been with Purely pets a couple of years when my beloved pet was diagnosed with kidney failure. They paid for all his treatment to keep him comfortable until the time came to let him go. They then wrote to me offering condolences and said they would cancel his policy - no upsetting phone call required. I THEN received a partial refund for the unused premium I'd paid for him - I hadn't even thought about this, much less requested it! Truly compassionate and half the price of my previous 'robotic' Insurance company. Reviewed on: 10th July 2019

First class claim service

4
Having claimed for my Oscar a couple of times no hassle at all and premium only increased a small amount Reviewed on: 10th July 2019

Compassionate efficiency

5
One of beloved dogs died prematurely following some significant and expensive veterinary examinations that revealed a terminal situation for her. Purely Pets have a great claims process with excellent transparency matched with a human side that understood the pain of the loss. The claims were assessed and settled quickly exactly within the terms of the policy. Delighted my other dog continues to be covered by them. Gary Mitchell Reviewed on: 10th July 2019

Brilliant company

5
I could not rate Purley Pets enough. When we had some issues with our dog at the beginning of the year they were so helpful and informed me of the status of the claim we made. Reviewed on: 10th July 2019

5 star customer service

5
Best customer support and service and great value for money! Reviewed on: 10th July 2019

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