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Purely Pets: Pet Insurance reviews

4.66
Based on 2,027 reviews, last reviewed 10th Apr 2025
100% increase in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

They always honoured our claims We had a policy that was risk share - 20% paid by us and 80% by purely pets. Our dog developed several illnesses including thyroid cancer and pancreas... Read more Reviewed on: 10th April 2025
John T's avatar
John T

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
gemma's avatar
gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

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Purely Pets Pet Insurance reviews (2027)

Pet tastic

5
I am very happy with the comprehensive cover offered at a very competitive rate. The communication and the ease of purchasing the policy was also very good. Thank you Reviewed on: 10th July 2019

Amazing insurers

5
I've had to claim 3 or 4 times with Purely Pets after having a rather poorly kitten. They made everything so easy from filling in the forms to having communication every step of the way. Amazing work!! Reviewed on: 10th July 2019

Very good company

5
Had to call to query the policy, received a great service with friendly people to help Reviewed on: 10th July 2019

Very good

5
Fantastic customer service and very quick. Reviewed on: 10th July 2019

Purely pets insurance

4
Have been a dog owner for over 50 years and have had experience of diverse pet insurance companies during this time. I have found Purely Pets to be a very good company to be with. Competitive rates and great range of policies to meet individual needs/preferences. Staff are so helpful, knowledgeable and courteous. Reviewed on: 10th July 2019

Great value and service

5
Really good from start to finish, also very easy to change details wehn moved house Reviewed on: 10th July 2019

Professional

5
Simple,no hassle pet insurance,monthly payments and complete peace of mind for “Duke” Reviewed on: 10th July 2019

Brilliant service

5
Every time I have called Purely pets I have spoken to a friendly, helpful and concerned member of the team. It was easy and straight forward and would highly recommend this company Reviewed on: 10th July 2019

Excellent Insurance company. Nice/Easy and clear

5
Insured our Dog with Purely pets. Information was clear and good price. Made it an easy decision to go with them. Reviewed on: 10th July 2019

The extra mile...

5
I'd only been with Purely pets a couple of years when my beloved pet was diagnosed with kidney failure. They paid for all his treatment to keep him comfortable until the time came to let him go. They then wrote to me offering condolences and said they would cancel his policy - no upsetting phone call required. I THEN received a partial refund for the unused premium I'd paid for him - I hadn't even thought about this, much less requested it! Truly compassionate and half the price of my previous 'robotic' Insurance company. Reviewed on: 10th July 2019

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