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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
gemma's avatar
gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

Good so far

5
Easy to set up. Understandable options etc Reviewed on: 15th July 2021

Recommend

5
Hopefully I will never have to make a claim but the security the policy provides is very welcoming. Reviewed on: 15th July 2021

excellent

5
Reasonably priced. Recent claims dealt with easily & fully. Reviewed on: 15th July 2021

Positive experience

5
Good customer service, happy that my little dog is protected byPurely pets Reviewed on: 15th July 2021

Easy to set up this new policy

5
Moved my dogs insurance here as obtained like for like cover at a fraction of the cost I was paying previously. Reviewed on: 15th July 2021

Great

4
Quick, efficient service!Good value! Reviewed on: 15th July 2021

Value for money

5
This company were the cheapest I found and have the maximum amount of cover. 75% cheaper than my previous company yet more benefits. Reviewed on: 15th July 2021

Great Customer Service

5
I had a really bad month with my mum going into hospital with 2 blood clots in her lungs, then she had a stroke. Our beloved family dog Buddy passed away in the same month die to liver disease. It wouldn't of been possible to manage my mum's insurance policy without the excellent customer service and understanding about our situation. The policy was changed into my name to manage and submit a claim form after spending nearly £2000 to try and save her baby and my best friend. The customer service advisors at Purely Pets aided me in resolving the problems I had trying to manage her policy and help her get through a terrible time, without her present to liaise with the insurance company. Reviewed on: 15th July 2021

Uncomplicated, comprehensive insurance from a genuinely caring company

5
Easy to set up and an uncomplicated claims process from a caring company who support animal charities. Reviewed on: 15th July 2021

Value for money

5
Very easy to sort out great value for money and very good customer service Reviewed on: 15th July 2021