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Purely Pets: Pet Insurance reviews

4.65
Based on 2,026 reviews, last reviewed 11th Feb 2025
No new 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

great value After comparing many pet insurance, I found purely pets has the best value and review with online vets available. Reviewed on: 4th September 2024
TOM's avatar
TOM

Latest lowest rating:

1

SAVE YOUR MONEY - GO ELSEWHERE I pay £924 a year in premiums, NEVER CLAIMED before (he's 11). My dog had an Op was only £800 and they won't cover it as my pet didn't go for yearly c... Read more Reviewed on: 11th February 2025
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gemma

About this product

Finding a comprehensive insurance policy to protect your pet is important. But, finding a reputable provider is equally as vital. We collect Purely Pets pet insurance reviews to help you make an informed decision about your next provider.

Purely Pets offers insurance policies for cats and dogs, with a multi-pet discount available too. Choose from a flexible range of cover options, with 15 different levels available with the Lifetime policy. Purely Pets has no maximum age limit, so even senior pets can find a policy suited to their needs. With a range of options to choose from, it can be helpful to learn about the firsthand experiences of others.

If Purely Pets sounds like the right provider for you, discover more about its policies by reading our reviews. Find out which level of cover policyholders chose and how satisfied they have been with the protection it provides. Learn what policyholders say is the biggest benefit of a Purely Pets policy. Comparably, find out if there are any downsides potential customers should be aware of. Read our Purely Pets pet insurance reviews today.

If you’ve had a pet insurance policy with Purely Pets, write a review to help others find their perfect provider. Tell us what animal you have insured and which policy you chose. Have you been satisfied with the service you have received? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you recommend Purely Pets to family and friends? Would you renew your policy with the provider? Whether good or bad, write an honest Purely Pets pet insurance review today. Together, we can help people like you make better financial decisions.

Purely Pets Pet Insurance reviews (2026)

Review of the Purely Pets, Pet Insurance:

They take too long to pay out for claims.

1
They take so long to pay out for claims. I sent my claim on 1st December and am being told that they generally take 4 weeks to settle. It is now 24th January! Every time I call I get told that I should hear in 3 days. There should be no problem in paying out as this is not an ongoing condition, it is for accidental injury. I would avoid this company at all costs. Reviewed on: 24th January 2024

Good price

4
Good value , but havent had to use yet and only been customer for 6 months. Customer service quick to respond when I had questions Reviewed on: 15th July 2021

Great Insurance for my best pal

5
I have the premium insurance for my tom cat and it is more than worth it, he gets into scrapes all the time and I've never had any issue with Purely Pets, even at the height of covid when he got hurt in a fight the system was easy to use and pretty darn quick! Reviewed on: 15th July 2021

fab pet site

5
Easy going website, tells you the best cover for your pet Reviewed on: 15th July 2021

PURELY FABULOUS

5
When looking for advice for my pet Labrador simply call up PURELY PETS and be put through to a knowledgeable veterinary nurse who answered and recommended what action to take to my query. Thank you Purley Pet's Reviewed on: 18th September 2020

Great customer service

5
Great customer service. Affordable prices. Reviewed on: 17th September 2020

Great value for money

5
My previous insurance provider has doubled the premium every year for the last 3 years. Purely Pets were miles more affordable. Reviewed on: 17th September 2020

Five Star Service

5
I have been using Purley Pets for some years now. Unfortunately I have had to make claims for some of my dogs but on each occasion the service that I received was excellent and 5 star. Can't recommend Purely Pets highly eneough. Reviewed on: 16th September 2020

Excellent Company

4
Great customer service , phoned regarding insurance cover for my dog if he wasn't vaccinated and was reassured after speaking to them. Reviewed on: 16th September 2020

Very good pet insurance

5
Good pet insurance. Great price. They answer the phone when you ring and they try there best to help you. Reviewed on: 16th September 2020

Very good customer service

5
Very easy to deal with when you are worried about your pet. Friendly and respond very quickly. Reviewed on: 16th September 2020