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RAC: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1.77 (148 reviews)

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1.40

Based on 148 reviews, last reviewed 28th Mar 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

14%

77%

Latest highest rating:

4

Brilliant There is a discount on brake down cover at min...brilliant for money. Reviewed on: 24th August 2024

Latest lowest rating:

1

Autorenew My membership auto renewed, jumping from £150 to £220. I only noticed when they took the money from my account which they took after the 14 day coolin... Read more Reviewed on: 28th March 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our RAC breakdown cover reviews come in. You can read and write YOUR RAC Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

RAC Breakdown Cover reviews (148)

Review of the RAC, Breakdown Cover:

Opted out of auto renew, refusing to refund

Opted out of the auto renewal due to new policy price being too high. Spoke with RAC on the phone, confirmed cancellation. RAC proceeded to debit my account for the new policy and refuse to reimburse me the full amount. Customer Service are rude and refuse to acknowledge the mistake on their end. I've used RAC for years now, won't touch them again Reviewed on: 5th August 2024

One star is too much.

One star is too much. Left us for 9+ hours on a cold December night in the middle of no where with no food etc. Ended up getting a private tow who came in 30 mins and was £150. Recovery insurance is the biggest scam. Reviewed on: 1st December 2024

very bad behaviour.

very bad behaviour. poor customer services. people are very rood. Reviewed on: 7th November 2024

If there was a 0 star option I'd pick this.

If there was a 0 star option I'd pick this. I cancelled my home insurance, because I moved house, and they told me the remaining balance would be taken from the details they had on file. I moved house and 3 weeks later I get an email and SMS off CRS debt collectors asking for the money. Why on earth did RAC not contact me directly if they've not managed to take the balance? There was money in the account waiting, and no phone call to say they hadn't managed it, just straight to the debt collectors. I've been an RAC fan for years, but this has turned my opinion into a sour one. I'll be cancelling all my RAC policies now Reviewed on: 30th October 2024

Avoid this company .

Avoid this company ... they left me 34 hours on the street with children in Italy and then refuse to pay for recovery, repair and ferry. I paid for everything myself with the promise that they would pay for everything. They pretend that they don't see the invoice, that they don't see the ferry tickets and answer the email once every two weeks Reviewed on: 27th October 2024

20 years of custom and they hang up the phone the on...

20 years of custom and they hang up the phone the one time we needed them. Reviewed on: 7th October 2024

Garbage and not safe for women

Called 4.40pm, alone in car park, electrical faults, told RAC would be there at 8pm. Had to move car as car park was closing and area was dark. Was told it was not safe to move car but then told by other operator it was my decision. Drove car with rattling engine to main road with hazards. Told it would be around 10pm. No escalation about female on own, in dark. Drove 5 mph home. Told RAC would be here by 1.50am. Escalation team rang said now I was home safe, no guarantee of time as other people may be vulnerable. What a ridiculous service. Spike to 9 people all saying something different. Wish I had never left the AA. Now told it will be tomorrow BUT no guarantee anyone would turn up. Reviewed on: 4th October 2024

Tried to set up payments on cancelling

Member for 4 years. When I finally needed help they estimated a 5 hour wait. Not happy, cancelled the renewal and they tried to set up a £5 payment to cancel. Reviewed on: 4th October 2024

Worst customer service ever

I am writing to express my deep dissatisfaction with the key replacement service I received yesterday. I trusted RAC to help me with a straightforward issue, but unfortunately, RAC service has left me with a much bigger problem. Prior to the service, my old spare key was working perfectly fine. However, after the technician completed the key replacement, neither the new nor the old key works, and I am now unable to start my car. This is highly frustrating and inconvenient, as I was expecting your service to resolve my issue, not create further problems. To make matters worse, I received an email from you advising me that this situation has nothing to do with RAC and suggesting that I take my car to a mechanic myself. This is entirely unacceptable, as the issue clearly arose from the work done by they key replacement service, making it your responsibility to rectify the situation. Reviewed on: 1st October 2024

6 hours to recover a lorry in a dangerous situation.

6 hours to recover a lorry in a dangerous situation. would have been a lot longer if i hadn't made approximately 10 phone calls, then sent a tech out even though they had been told not to bother as the clutch had gone and would need recovery. 4 hours later tech turns up and says no good a recovery is needed. Reviewed on: 30th September 2024

RAC allowed my car to be abused

I have been with RAC for a number of years and I have had no reason for complaint. Recently on a long trip, my ABS came on and the brakes were playing up. I called RAC around 18:45 and I was informed someone should be with me by 21:24. The time kept being push to a later and later time until it was moved to 02:48 the following day, leaving be stranded. I cancelled the engineer and arranged another appoint the following morning. The engineer arrived, he stressed the point the car should be driven on the motorway and should be towed to a garage. I took a photo of the mileage and had over a half a tank of fuel. The car was later returned to my house a few days later, and the mileage was increased by over a 100 miles and the tank was empty. The mile gage was displaying 0 miles. I was unable to drive the car to the fuel pump and have to walk with a fuel tank to fill it up just to get it to the garage. I informed RAC that the 3rd party they used to collect had abused my car and also scratched my bumper. RAC came back stating they have conducted an investigated and found no evidence. I informed RAC have I never allowed my car to hit an empty tank in over 23 years. I was heading back home which was a 78 miles drive with family, therefore I made sure I have enough fuel. Also, who in the right mind would park their car on a total empty thank and have to walk to the fuel station to get fuel. They refused to accept responsibility. Reviewed on: 8th September 2024

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