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RAC: Car insurance reviews

Name: Car insurance
Rating: 1.82 (180 reviews)

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1.72

Based on 180 reviews, last reviewed 23rd Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

I STRONGLY advise people not to insure a car with Ra... I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then was charged a extra £128 I wish I ... Read more Reviewed on: 23rd January 2025

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About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

RAC Car insurance reviews (180)

Review of the RAC, Car insurance:

Complete waste of money and massive increased stress

So my tyre burst on Sunday evening. Called RAC at 18:50. Assistant found my location, took details. Told me it would be at least an hour and a half. Text message cane through saying 180 minutes. It was pouring with rain so I pulled car well off road and sat in the passenger seat. At 21:55, text came through saying “ We're sending one of our drivers to rescue you. We'll be in touch shortly with the details.”. Then another text at 11pm “ Sorry if you're still waiting. It's very busy but one of our drivers will be with you as soon as possible.” That was the last text until Wednesday afternoon “ Just to confirm, we're now working to get a local RAC patrol to you”. A friend collected me and to me home before midnight. I was freezing and very scared sitting by myself on the side of the road. On calling and updating RAC, the person said they MAY be able to send someone earliest 1:30 Monday morning. I was given a ref number. After many calls holding for more than 30 minutes a time. I had a voicemail come through sometime during early hours of the morning say she hoped I was somewhere warm, dry and safe. I finally got hold of a gentleman at RAC on the Monday morning. He said they were still working on getting me rescued. I was really upset on the phone and he did apologise. In the meantime, I called a tyre man who came out on Monday and changed the tyre. It took 10 min and has cost my money that I really did not have. I am extremely grateful to R&R Tyres for their help. Late yesterday I had a call from the RAC breakdown man who informed me he was on his way to my location to rescue me! There will be a massive complaint going in to RAC and Hastings Direct. I am not sure I can easily forget my experience. Reviewed on: 22nd December 2022

One of the best around

Hassle free car insurance with a established company Reviewed on: 14th July 2023

Bad car insurance company

If could I would give them 0 starts I have arranged to do the cancellation over the phone with the customer service. Everything agreed they would take the money out from the direct debit account within 7 days from my partner account. which was really appreciated by me and my partner as we had a joint car insurance for that car. After 2 weeks I received an increase of £25 on my cancellation fee plus the amount owed After talking to then on the phone still wanted me to pay the increase. GREEDY and conning company never use them again I would not recommend to anyone regardless of what the situation Find a new quote get another insurance company to provide you cover Reviewed on: 12th July 2023

Horse SHit

4,985 numbers for a claim. GET F##### Reviewed on: 5th June 2023

Stellar customer service

I explained to RAC that I was struggling with the cost of living and thinking about cancelling my membership. The customer service team were so helpful by offering to help spread my payments, adding deals to my package, and even giving me three months free. 10/10 Reviewed on: 1st June 2023

Appalling service watch for this con.

I made a mistake when applying for insurance. I entered the wrong date of an accident in that I dated the accident July 2020 when in actual fact the accident was September 2020. I also put that I was not at fault as it was a named driver who had the accident. Apparently as it was my policy I am at fault. The premium JUMPED by £358.64 to a total cost of £684.85. I cancelled the insurance. Went back onto an insurance comparison site with the now amended details and who should come up at a price of just under £400. Yes you,ve got it the RAC. So they wanted to charge over £200.00 for an error. I had also paid for my no claims to be protected. Reviewed on: 20th May 2023

Brilliant

Easiest company to use, helpful and friendly. Made it so simple and helped me with every question I had. Made me feel so at ease. Reviewed on: 18th May 2023

Rubbish customer service

Spoke to customer service. Stay well away from this company Reviewed on: 16th May 2023

Avoid the RAC Car Insurance

Truly awful to deal with and after we received our certificate we received a letter stating they would cancel our motor policy unless we paid extra administrative fees which they had added at a later stage. This company needs investigating by some sort of Insurance Authority. Avoid them at all costs. They are very difficult to contact once they get your money. Reviewed on: 13th May 2023

Terrible data management shocking systems to rip people off

If this company was based abroad, I would have thought this was a scan. They charged me £20 as they took the payment form card details from 12 months ago without checking with me the customer. Their responses via email are at best rude and dismissive. Do not use this service, they are shocking Reviewed on: 12th May 2023

Excellent and fast

This company always sorted and helped me in the worse moments I jad to go through with my car. I would absolutely recommend it to everybody! Reviewed on: 11th May 2023

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