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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.1 (228 reviews)

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3.94

Based on 228 reviews, last reviewed 10th Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

60%

14%

10%

Latest highest rating:

5

Scammed.. Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion conta... Read more Reviewed on: 10th November 2024

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (228)

Review of the RBS, Basic Current Account:

I'd switch if I wasn't so lazy.

All the basic bank stuff is there and works so it's not all terrible, but customer service is non-english speakers hidden behind an AI "helper" obstruction wall and interest rates are non-existent. Plus they've been up to their eyes in every financial scandal of the last few decades. Reviewed on: 24th May 2024

Always an excellent service

Always excellent on line or in the bank very helpful. On line is easy to use and the online assistant is really good wasn't sure at first but I love it now! In the bank they are very pleasant and great customer service. Reviewed on: 30th March 2021

Cora

Cora gave me easy to follow instructions on how to replace my damaged credit card. Reviewed on: 13th March 2021

Personal Touch

For the first time in my life, I've had the bank phone me up to check everything was ok and to offer some welcome advice, and to follow up with calls from the branch when requested Reviewed on: 17th February 2021

Good fast service

Good fast service and great customer service Reviewed on: 26th August 2020

Thirty years plus banking and still happy

Over 35 yrs with the bank and always happy with the service either online or any visit to the branches. Fantastic staff contact personally or on the phone Reviewed on: 2nd August 2020

Only the rich may enter

Not very flexible or understanding, makes little to no effort of focusing on individual needs. One broad brush that paints everyone. Very profit driven which most times leaves the individual trying to sort their finances on the sidelines as they feel ignored and underappreciated. Although the online services and the banking app are very reliable and easy to use. A Reviewed on: 4th July 2020

Worst

Worst ever bank to go to, almost all the branches are closed. Reviewed on: 5th June 2020

Friends and approachable

Trustworthy bank, always willing to go above and beyond for the customer. Reviewed on: 27th April 2020

Very friendly advisors

So very attentive and makes sure that your always happy with your services thank you. Reviewed on: 24th April 2020

they own up to mistakes

I've complained a few times and they've dealt with it but at the end of the day it's still a bank and they are the worst. Reviewed on: 8th February 2020

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