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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (238 reviews)

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4.05

Based on 238 reviews, last reviewed 13th Apr 2025

800% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

Been with them for 7 years RBS provide multiple accounts for different needs. I have been banking with them since I was 15 at school and developed my accounts as I grew up. I ha... Read more Reviewed on: 13th April 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (238)

Review of the RBS, Basic Current Account:

The bank app is really good !

Nice people over the phone...nice people in the bank aswell ! Reviewed on: 7th December 2018

Great customer service

I’ve always found RBS customer service incredibly helpful and the app works really well and does everything you need it to. Reviewed on: 25th February 2023

Good Bank

Always been fine with RBS a good bank to deal with Reviewed on: 16th February 2023

Great Bank

I cannot express how much help and good information I’ve received from RBS a superb Bank that cares for and advises their customers cheers Reviewed on: 16th February 2023

Hassle free banking

I never have any issues with the bank, the app is really user friendly, and app updates are always useful. Turning on ‘round ups’ is a great way to help me save. Reviewed on: 8th February 2023

Good account

The RBS app and website makes it very easy to use my current account. I feel it is safe as there is now face verification too. Reviewed on: 8th February 2023

Useless

Nothing but problems with them. Spent hours and hours on the phone trying to rectify issues, every person telling a contradictory story and blaming somebody else. Nothing ever gets resolved. A complete disgrace to the banking industry. Reviewed on: 2nd February 2023

Does what I need

Have had no issues with the bank, one of the few to keep the branch open in my town. Friendly staff Reviewed on: 1st February 2023

Customer service experience

Both "phone" and face to face in branch attention is nothing short of "complete", friendly attention. Positive and professional resolution of any enquiries in the most efficient and patient manner . So very much respected staff. Reviewed on: 23rd January 2023

Simple, Easy, Clean Banking

The app is what stands out, everything I need is right in front of me when I need it and there are lots of useful tools that help me manage control and grow my money. Reviewed on: 19th January 2023

Good

Very good and easy to use. Nothing to say Reviewed on: 12th January 2023

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