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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.55 (3585 reviews)

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4.48

Based on 3,585 reviews, last reviewed 27th Dec 2024

28% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

Very good service staff very helpful and friendly Very good service staff very helpful and friendly Reviewed on: 27th December 2024

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (3585)

Review of the Saffron Building Society, Savings:

I am a new customer on line banking I have spent 3...

I am a new customer on line banking I have spent 3 days on your help line with no joy but today the lovely kind professional kendra was wonderful in helping me sort out this ongoing problem. I am now all set up and running and very happy after days of upset and pure frustration. Thank you very much indeed kendra Reviewed on: 26th September 2024

Always very friendly, knowledgeable & efficient.

Always very friendly, knowledgeable & efficient. Reviewed on: 11th November 2024

Quick setup

Set up account via post, fairly quick with the conformation email but still awaiting details, it's been nearly a week Reviewed on: 11th November 2024

Lyn, who works at the Halstead branch. gives e...

Lyn, who works at the Halstead, Essex branch gives excellent advice and is always very helpful, friendly and knowledgeable. First class customer service. Reviewed on: 11th November 2024

That personal touch

Cashier was a ‘nice’ person. Took my feedback of opening a branch in Cheshunt and said she would feed it upwards as you are looking to open another branch. With now no banks or building societies in the town, one would be extremely welcome. Reviewed on: 11th November 2024

Superb Customer Care

Kendra was superb and very friendly, new exactly the answers to my questions Reviewed on: 11th November 2024

a joy to be a member of saffron

as a lady of a certain age I have difficulty navigating computers and am learning all the time. My experience today with a gentleman adviser was exemplary. Patient, polite and extremely helpful Reviewed on: 11th November 2024

Your online question service gave prompt and accurat...

Your online question service gave prompt and accurate advice Reviewed on: 11th November 2024

Always found the service excellent

Always found the service excellent Reviewed on: 10th November 2024

Excellent Customer Service

My husband and I went to the Brentwood Essex branch last week to transfer the matured funds from our bond. We needed to know what was best product for us to choose. We spoke to Ally Groves and Ian Eyo. They were very helpful and friendly but professional as well. After asking us about length of time we wanted to invest etc they came up with various options. We eventually chose a 1 year Cash ISA as this suited all our requirements. Both Ally and Ian were great in assisting us, as they had a good knowledge of what was available and were very patient while we decided what to go for. We would definitely recommend Saffron B.S and this branch. With thanks to Ally & Ian for their input as we were quite anxious about dealing with this issue and they made it very easy for us. Reviewed on: 10th November 2024

Much appreciated help from Molly.

Molly was amazing, so patient and kind. There were no signs of frustration from her all the time she was helping me and I needed a lot of help. She remained cheerful the whole time and deserves to be recognised as a real asset to the society. Thank you so much Molly Reviewed on: 7th November 2024

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