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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.66 (5315 reviews)

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4.67

Based on 5,315 reviews, last reviewed 21st Nov 2025

22% decrease in 5 star reviews

in the past 90 days

73% decrease in 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

5

Royston Walk in Andy took time out to bring us in for a walk in - opened up a bond for us and helped answer all our queries before going ahead and opening up the acco... Read more Reviewed on: 21st November 2025

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Latest lowest rating:

2

The chat kicked me out when I was talking to and a... The chat kicked me out when I was talking to and adviser Reviewed on: 18th November 2025

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (5315)

Thnakyou ZOE...

Needed some help, and Zoe, was outstanding in her assistance. Sorted out all my problems, and resolved my issues. Arranged for my two schedules to be malgamated. Talked me through all the options, and I am now on line again. I was very impressed by Zoe, had an excellent customer attitude, and made me feel at ease with all she was arranging. Reviewed on: 19th November 2025

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Sophia was very helpful and new everything i needed help with Reviewed on: 19th November 2025

Great (and fast) service!

I needed something urgently as in the middle of a Finance audit. The lady I spoke to (Zoe) could not have been more helpful and I got what I needed immediately. Thank you so much. Reviewed on: 19th November 2025

Visits Bishops Stortford Branch - everyone is helpfu...

Visits Bishops Stortford Branch - everyone is helpful and friendly. Reviewed on: 18th November 2025

Excellent Service on the phone from Ally - he was ab...

Excellent Service on the phone from Ally - he was able to point out an account which matured and was in a low paying rate account and help us fix the funds in a higher rate account. Reviewed on: 18th November 2025

Great service from the new face in brentwood

Great service from the new face in brentwood Reviewed on: 18th November 2025

The chat kicked me out when I was talking to and a...

The chat kicked me out when I was talking to and adviser Reviewed on: 18th November 2025

The service was good

The service was good, unfortunately the ISA rate is better elsewhere Reviewed on: 17th November 2025

SOPHIE. Telephoned to reset my online account

Telephoned to reset my online account as I had been locked out. Sophie dealt with my query very efficiently and politely. Reviewed on: 17th November 2025

Fantastic Service from Zoe

I love the friendly nature of the society and am a long standing member. Today my daughter who is now an adult and needed to transition from a junior account and revalidate ID etc. had the pleasure of dealing with Zoe who was fantastically kind guiding her through all the steps, patiently and fully. All that after being a princely whole no 1 in the queue in the call centre. Great regular service as ever to start but on this occasion utterly exemplary, focussed on my daughter, and totally got the blend of respecting an adult making own choices, but learning for first time, whilst doing all the right checks and balances in background. Impressive customer care and focus. Reviewed on: 17th November 2025

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