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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.64 (4950 reviews)

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4.65

Based on 4,950 reviews, last reviewed 6th Sep 2025

18% increase in 5 star reviews

in the past 90 days

1000% increase in 1 star reviews

in the past 90 days

80%

11%

Latest highest rating:

5

OAP needs help. I was having trouble getting into my account,but phoned help line & was given help from Zoe who was very helpful & patient with me Reviewed on: 6th September 2025

Latest lowest rating:

2

Paying in details online incorrect Confusing paying in details for transferring money online via transfer from bank account. I want to transfer money to my account and your sort code of... Read more Reviewed on: 29th August 2025

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (4950)

I came into your Royston branch to take some cash an...

I came into your Royston branch to take some cash and to pay my monthly cheque in with Caroline Reviewed on: 3rd September 2025

Zoe - excellent customer service

I phoned to try and get further help regarding a payment that hadn't reached our account. Zoe was able to reassure me that the money had been deposited an hour before and that all was in order. Such a relief. She was professional but very friendly and sympathetic - a pleasure to talk to. She showed genuine interest in me as a person - so refreshing after dealing with the other company! Reviewed on: 2nd September 2025

Fabulous Customer Service

Great staff at Colchester who give fabulous Customer Service Reviewed on: 2nd September 2025

I have an Isa with you and I brought my wife in to R...

I have an Isa with you and I brought my wife in to Royston to open an Isa. I have been with Saffron for many years and have always found them very helpful even when they made an error on my account a few years ago they were very quick to put this right. Reviewed on: 2nd September 2025

Max and Ian E are very friendly on the counter and r...

Max and Ian E are very friendly on the counter and really brightened up my morning. Please don't close your branches! Reviewed on: 2nd September 2025

Always happy with the customer service at Halstead

Always happy with the customer service at Halstead Reviewed on: 2nd September 2025

Max helped me when I forgot my password, and set up...

Max helped me when I forgot my password, and set up my account so I can pay out of it. Will definitely be putting more in thanks to the high interest rate Reviewed on: 1st September 2025

Excellent service always Andy & LUcy are an asset to...

Excellent service always Andy & LUcy are an asset to the bs Reviewed on: 1st September 2025

Superb at Halstead the whole family have accounts se...

Superb at Halstead the whole family have accounts served by Lyn Reviewed on: 30th August 2025

Paying in details online incorrect

Confusing paying in details for transferring money online via transfer from bank account. I want to transfer money to my account and your sort code of 20-74-21 belongs to Barclays Bank. Seems the payee is me, the sort code is Barclays, the account is Saffron BS and the reference is my account. Nowhere does it say any of this on your website and the bank i am transferring from to you, won.t do it because i put Saffron BS in as payee. It might be good to inform your customers correctly of how to do this. Reviewed on: 29th August 2025

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