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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.7 (6193 reviews)

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4.75

Based on 6,193 reviews, last reviewed 21st Feb 2026

109% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Prompt, informative, polite. Prompt, informative, polite. I called with one minute to go before the weekend and I was still treated with respect and given good advice. I was not... Read more Reviewed on: 21st February 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6193)

Staff are always Kind, Knowledgeable and Supportive

Every phone call I make I am met with an enthusiastic member of staff that makes me feel at ease with my queries. Lyn especially helped me out today with transferring my balance to a higher yield account, and informing me of my options for reinvesting my ISA. Staff are always knowledgeable, kind and supportive. Reviewed on: 19th February 2026

Customer Service Above and Beyond

I needed to get information how to support my daughter who has autism, to access her account now she has turned 18. Nicola went above and beyond to help me. She was patient, listened to me, had empathy. It was such a breath of fresh air to talk to someone who understood the challenges of trying to support a neuro-diverse child. She did not think make me think I was being "over-protective", a helicopter parent. She did all she could to ensure that when my daughter got in touch, she would be supported and helped. I am so grateful for her patience and undestanding. Reviewed on: 19th February 2026

Great staff, always polite and friendly.

Great staff, always polite and friendly. I'm always really looked after and feel appreciated. Reviewed on: 19th February 2026

Very helpful, knowledgable staff.

Very helpful, knowledgable staff. masked to roll two ISAs into one. Talked through the process and completed task in good time. Reviewed on: 19th February 2026

I like the good interest rates and the fact that you...

I like the good interest rates and the fact that you have opened a branch in Braintree. Reviewed on: 19th February 2026

Very helpful team member.

Very helpful team member. Maria Cox provided excellent advice and resolved all my questions to my total satisfaction. I can happily recommend the Saffron Building Society to all. Reviewed on: 19th February 2026

Changing account maturity instructions

One of my accounts was maturing and I didn't follow the instructions correctly. One of the helpful staff pointed this out in a secure message, so I was able to change my instructions. This was an easy process! Reviewed on: 19th February 2026

Cassie was great at successfully helping me log in o...

Cassie was great at successfully helping me log in on the mobile app. She was kind and patient explaining the steps. This is why we love a local financial institution! Reviewed on: 19th February 2026

Very nice people and very helpful.

Very nice people and very helpful. Reviewed on: 18th February 2026

Customer Service

Customer service beats all competitors - I have never had better! Reviewed on: 18th February 2026

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