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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3527 reviews)

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4.47

Based on 3,527 reviews, last reviewed 22nd Nov 2024

83% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

All staff very friendly, helpful and courteous. All staff very friendly, helpful and courteous. Product knowledge on point. A very pleasant experience. Reviewed on: 21st November 2024

Latest lowest rating:

1

Unresponsive service. My wife died in May. Most of our savings were in two ISAs with the Newbury Building Society. When she died, her balance was transferred to my account.... Read more Reviewed on: 21st November 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3527)

Excellent Customer Service

My husband and I went to the Brentwood Essex branch last week to transfer the matured funds from our bond. We needed to know what was best product for us to choose. We spoke to Ally Groves and Ian Eyo. They were very helpful and friendly but professional as well. After asking us about length of time we wanted to invest etc they came up with various options. We eventually chose a 1 year Cash ISA as this suited all our requirements. Both Ally and Ian were great in assisting us, as they had a good knowledge of what was available and were very patient while we decided what to go for. We would definitely recommend Saffron B.S and this branch. With thanks to Ally & Ian for their input as we were quite anxious about dealing with this issue and they made it very easy for us. Reviewed on: 10th November 2024

Much appreciated help from Molly.

Molly was amazing, so patient and kind. There were no signs of frustration from her all the time she was helping me and I needed a lot of help. She remained cheerful the whole time and deserves to be recognised as a real asset to the society. Thank you so much Molly Reviewed on: 7th November 2024

very patient and helpful advisor

very patient and helpful advisor Reviewed on: 6th November 2024

Customer Service at it's best.

Went to counter and spoke with a very pleasant young lady called Florrie, she was as helpful and efficient as she could possibly be, she was patient and answered all my questions as best she could. Thank you Florrie (sorry if the name is spelt wrong). Reviewed on: 5th November 2024

Staff are always helpful and friendly when we need a...

Staff are always helpful and friendly when we need advice on our accounts. Reviewed on: 5th November 2024

Excellent customer service

I had challenges with my account..Natalie , the Assistant Manager dealt with them confidently, decisively and with tact and diplomacy. Natalie restored my faith in Saffron Walden Reviewed on: 5th November 2024

ISA fund transfer.

The agent that I spoke with was very knowledgeable and was able to deal with the transfer of funds as requested. Reviewed on: 4th November 2024

Long wait to served as only I person behind counter

Long wait to served as only I person behind counter Reviewed on: 4th November 2024

Friendly fast and efficient.

Friendly fast and efficient. Convenient local branch and open when i need it. Reviewed on: 4th November 2024

I’m very happy with the help I received the man told...

I’m very happy with the help I received the man told me everything I needed to know Reviewed on: 4th November 2024

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