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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.65 (5112 reviews)

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4.65

Based on 5,112 reviews, last reviewed 15th Oct 2025

17% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

80%

11%

Latest highest rating:

4

Excellent customer service from Jodie I have had an issue with transferring money from my account in the last few days. It was a frustrating experience but it was resolved by Jodie who was... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Worst iNTEREST Rate Regular saver account. i have 27 different regular saver accounts and reduced my Saffron account to a pound per month when they became the worst interest rate provider for t... Read more Reviewed on: 13th October 2025

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (5112)

brilliant customer service

I ring customer service and the problem is resolved, thank you Reviewed on: 13th October 2025

Great advice and help via Customer Service for savin...

Great advice and help via Customer Service for savings and product switch Reviewed on: 13th October 2025

Great savings rates to be had

I have always had good savings rates here. Reviewed on: 13th October 2025

Good if only option

Poor customer service who over promise and under deliver Reviewed on: 13th October 2025

I always get professional advise and your staff alwa...

I always get professional advise and your staff always helpfull. Reviewed on: 13th October 2025

Brentwood Branch helpful

Kelly Bixby is very helpful and informative, polite and helpful. Staff in Brentwood branch are polite and helpful, and solve queries or issues I have. Reviewed on: 13th October 2025

All good so far.

All good so far. Seems bank is well run Reviewed on: 13th October 2025

Crap society

Didn't admit error or inconvenience. Turned down my complaint and ignored the ombudsman deadline and then only paid redress. Slow and non existent customer service treating a new customer like the devil Reviewed on: 13th October 2025

I have had several children's monthly savers and the...

I have had several children's monthly savers and their corresponding annual savings accounts for a number of years. The service I receive in branch is excellent; the staff always pleasant and obliging. My only grouse would be the tedious maturity ritual that I endure for each account every year. I would like the savings to be continuous without having to relate my (same) requirements every year to staff. Why can't you just mark the accounts as continuous, move maturity value to named account each year and reduce the hassle? You might also save unnecessary expenditure on postage. The present APP is very good and a great improvement on the previous versions. Disappointing that the interest rates have not been held at their higher level and have dropped so drastically. Reviewed on: 13th October 2025

Savings Bond

Great if the interest rate is higher. Interest not added until the end of the term. Okay if you don’t pay tax too. Reviewed on: 13th October 2025

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