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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.66 (5268 reviews)

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4.67

Based on 5,261 reviews, last reviewed 12th Nov 2025

23% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

5

I called to transact a fair sum of money from one ac... I called to transact a fair sum of money from one account to another ahead of a mortgage investment, Zoe made the process seamless and efficient - it'... Read more Reviewed on: 12th November 2025

Latest lowest rating:

2

Website needs clearer calls to action! Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for an account. I... Read more Reviewed on: 29th October 2025

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (5268)

We have always been very happy with Saffron.

We have always been very happy with Saffron. Always brilliant service from everyone we have encountered and live the fact that we can visit a branch and talk to staff is a huge positive. Also being able to attend the AGM is great Reviewed on: 30th October 2025

I managed to lock myself out of my Savings Account s...

I managed to lock myself out of my Savings Account so had to contact Saffron directly. Sophia answered my call within seconds and was prompt , polite and efficient in sorting out my issue. I have been a member of Saffron Building Society for over three years and my dealings with him continue to meet my needs and I would recommend them to anyone and everyone. Reviewed on: 30th October 2025

Visited Bishops Stortford Branch - discussed my ISA...

Visited Bishops Stortford Branch - discussed my ISA with Kendra, very satisfied. Reviewed on: 30th October 2025

Very friendly staff in Bishops Stortford, Kendra alw...

Very friendly staff in Bishops Stortford, Kendra always helpful. Phone staff excellent too. Reviewed on: 30th October 2025

Zoe the brilliant customer services advisor.

Zoe provided excellent customer service. She was clear speaking and very friendly. She was able to answer all my questions and effect the changes to my accounts that I requested. Without doubt she was the most helpful and pleasant customer services advisor that I have ever dealt with in any organisation. Reviewed on: 29th October 2025

Very good, helpful staff with good knowledge of prod...

Very good, helpful staff with good knowledge of products, who gave me confidence in the in the information I was given. Reviewed on: 29th October 2025

Great interest rates and professional service.

Been with Saffron for several years and always found staff very helpful, choice of great savings packages, online account option but can pop into branch if needed Reviewed on: 29th October 2025

Website needs clearer calls to action!

Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for an account. It was sort of hidden off to the right, in standard text as part of a column. I think it warranted a button to say APPLY HERE or something like that. However, when i went onto chat I was helped by Lewis Hemingway and he was very helpful. Reviewed on: 29th October 2025

Warm welcome good service, and money at hand.

Warm welcome good service, and money at hand. Reviewed on: 29th October 2025

Very happy to be one of your customers in the Bishop...

Very happy to be one of your customers in the Bishops Stortford Branch. We like having passbooks so we can easily and physically see our savings Reviewed on: 29th October 2025

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