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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6698 reviews)

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4.83

Based on 6,698 reviews, last reviewed 2nd Jun 2026

48% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Excellent customer service by Zoe I spoke with Lady called Zoe today who helped me with unlocking my account as I entered my password wrong to many times. it was the best customer serv... Read more Reviewed on: 2nd June 2026

Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6698)

Friendly efficient staff, do good I can pop into my...

Friendly efficient staff, do good I can pop into my local branch at anytime . Would be lost if this branch shut. easy access to my accounts when I go in too Reviewed on: 12th May 2026

Jodie was excellent in explaining the options availa...

Jodie was excellent in explaining the options available to me. Reviewed on: 12th May 2026

Max was very fast to drop what he was doing to see m...

Max was very fast to drop what he was doing to see me in an office due to an unfortunate event I had. He listened and suggested ways Saffron can help me. Such caring service! Reviewed on: 11th May 2026

Excellent customer service

I called in order to open a savings account. I wasn't expecting to find a dormant account, awaken it and get it switched over to an account that suits me better at this time. Thank you Zoe! Reviewed on: 9th May 2026

Jake and Andy at the Ware Branch took the time to go...

Jake and Andy at the Ware Branch took the time to go through children's account options and go through the process with me, it's refreshing to be able to discuss these and be able to open the accounts for our Granddaughters. The display is very eye-catching and the documents handed over are extremely helpful, we will definitely be coming back to open these accounts, the cuddly toys they will love and is a very good idea to help get children thinking about saving. Reviewed on: 9th May 2026

Very helpful, friendly and knowledgable staff in Hav...

Very helpful, friendly and knowledgable staff in Haverhill branch Reviewed on: 9th May 2026

Zoe - customer support

I had a great experience with Zoe today. She was helpful, friendly and very patient - staying on the line for a long time while she helped sort out my query. Reviewed on: 9th May 2026

Great service &lovely staff

I have made 2 phone calls recently the first to clarify the interest on my account and second to reset my memorable info. It was great to be able to speak to a real person and on both occasions my query was resolved quickly and efficiently, and staff were really lovely. The security process was thorough but not bureaucratic and it was really good that generic questions were answered without security. Thank you, I have not received this level of service for many years! Reviewed on: 7th May 2026

I was served by Sam today in Halstead and his custom...

I was served by Sam today in Halstead and his customer service was exceptional, he is brilliant! Reviewed on: 7th May 2026

Zoe was very professional and actually listened to m...

Zoe was very professional and actually listened to my requirements before taking required actions within a phone call Reviewed on: 6th May 2026

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