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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.61 (4220 reviews)

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4.58

Based on 4,220 reviews, last reviewed 17th Apr 2025

202% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

79%

12%

Latest highest rating:

5

Excellent customer service I telephoned today as I had difficulty accessing my online account. I spoke with Danielle, who was professional, efficient, and who solve the problem ... Read more Reviewed on: 17th April 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (4220)

Great customer service via phone.

I spoke to 2 girls and both were excellent and v patient with me. They both knew their stuff and sorted me out. Reviewed on: 2nd April 2025

First class service done the old faction way.

First class service done the old faction way. Reviewed on: 2nd April 2025

Very helpful

I spoke with a very helpful person who helped to get me logged into my account Reviewed on: 2nd April 2025

I have always been happy at the Saffron, I do everyt...

I have always been happy at the Saffron, I do everything through you including my referrals to home and car insurance Reviewed on: 2nd April 2025

Excellent professional service.

Excellent professional service with good knowledge shown from staff member Lewis who dealt with our savings requirements in a straight forward manner. Reviewed on: 1st April 2025

Good Customer Service

On the few occasions that I have had cause to contact Saffron Building Society, my telephone call has been answered very quickly and the issue resolved to my satisfaction. Reviewed on: 1st April 2025

Help for hearing difficulties.

I have hearing difficulties and am getting over a heart attack, I was a touch anxious over my wife being allowed to do the transaction with my permission. Kendra put me at ease and allowed all to go through after simple but clear security passes. Reviewed on: 1st April 2025

Good product but online app does not reflect the T’s...

Good product but online app does not reflect the T’s and C’s, so hard to manage account without contacting customer services or branch. Also slow to give customer maturity options - I received an email saying I would be sent a pack, but maturity is in 4 days time and I am still waiting. Reviewed on: 1st April 2025

Happy with the service received from Ian today help...

Happy with the service received from Ian today help me with my product switch. Reviewed on: 1st April 2025

Always very friendly and helpful

Always very friendly and helpful Reviewed on: 1st April 2025

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