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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.56 (3527 reviews)

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4.47

Based on 3,527 reviews, last reviewed 22nd Nov 2024

83% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

All staff very friendly, helpful and courteous. All staff very friendly, helpful and courteous. Product knowledge on point. A very pleasant experience. Reviewed on: 21st November 2024

Latest lowest rating:

1

Unresponsive service. My wife died in May. Most of our savings were in two ISAs with the Newbury Building Society. When she died, her balance was transferred to my account.... Read more Reviewed on: 21st November 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3527)

welcoming customers who don't do online banking

Easy to contact by phone, competitive interest rates and you still have accounts that can be opened/managed by post and phone. Thank you very much Reviewed on: 21st October 2024

Visited Royston branch all the staff are brilliant a...

Visited Royston branch all the staff are brilliant and really care about their customers Reviewed on: 21st October 2024

Savings account

Customer service was speedy and efficient. Reviewed on: 21st October 2024

Trainees

We have been with Saffron for very many years (when it was Herts &Essex) and have always been pleased with the personal service we receive (sadly lacking in other establishments) The only point we would make on our last visit is that both cashiers (although extremely polite, helpful, etc) were both under training with no one else at the desk with them. If they required assistance they had to leave their posts and go into the back offices. We realise everyone has to start and be trained in a job but it would be better to have at least one qualified assistant at the front at all times Reviewed on: 21st October 2024

Products reaching maturity

Staff in branch are l always very helpful. I am however disappointed that it seems you no longer send out information and forms for products that are reaching maturity, instead just send an email. I would prefer to still receive forms by post please. Reviewed on: 21st October 2024

Transfer

I called to transfer some money, excellent service and straightaway.. Would it be possible to have this option in the Saffron app? Reviewed on: 21st October 2024

Quick and easy to deal with

Quick to answer my calls and efficient and knowledgeable staff. Reviewed on: 21st October 2024

Took just over 2 months to set up a bank account, li...

Took just over 2 months to set up a bank account, little communication and would have to chase up every week as each call I was on for a problem or seeing what stage they are at they said it will be solved within the week which it was not. However everyone who I spoke to were always lovely and helpful. Reviewed on: 21st October 2024

Excellent customer service

Called to ask about setting up Saffron as a payee on our bank account. The lady I spoke to explained very clearly. Reviewed on: 21st October 2024

SAJ New Account .

Opened new account online everything went like clockwork no issues at all Reviewed on: 21st October 2024

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