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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6698 reviews)

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4.83

Based on 6,698 reviews, last reviewed 2nd Jun 2026

48% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Excellent customer service by Zoe I spoke with Lady called Zoe today who helped me with unlocking my account as I entered my password wrong to many times. it was the best customer serv... Read more Reviewed on: 2nd June 2026

Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6698)

Excellent service and the accounts are above average

Excellent service and the accounts are above average Reviewed on: 29th April 2026

Always a pleasure to come in Halstead branch, served...

Always a pleasure to come in Halstead branch, served by Josh today Reviewed on: 29th April 2026

Spoke to a lovely lady called Sophia.

Spoke to a lovely lady called Sophia.. She listened to what I had to say unlike some Building Societies which interrupt you and think they know better. Also you actually speak to a human. ‘She explained very clearly to my question and was very kind and helpful. As we get older we need clear communication and that is what I got. I have recommended Saffron to my friends and family as they ticked all the boxes. I will invest more with Saffron. Reviewed on: 29th April 2026

Attended the AGM and found it to be superbly hosted...

Attended the AGM and found it to be superbly hosted by Saffron staff Reviewed on: 28th April 2026

Service in Haverhill is second to none and Michael a...

Service in Haverhill is second to none and Michael and Lewis have given us wonderful help over the years Reviewed on: 28th April 2026

Zoe was so very helpful and patient it was so very a...

Zoe was so very helpful and patient it was so very appreciated thank you Reviewed on: 28th April 2026

Zoe - Supporting

Zoe was absolutely fantastic this morning helping me sort my account out ready for our house move. Despite me forgetting information she supported me through the process and we got into my account and made the changes. She showed kindness and empathy which is hard to come by these days in a world of bots and AI, we need people like Zoe back in customer service Reviewed on: 27th April 2026

Josh was extremely helpful.

Josh was extremely helpful. So nice to have a new face in Halstead that’s as friendly as the others. Good luck with your new role Josh. Reviewed on: 27th April 2026

Excellent Experience at Saffron Building Society

Excellent customer service and easy experience. Saffron Building Society is great. Helpful staff. Reviewed on: 26th April 2026

Easy to navigate website but savings rates could be...

Easy to navigate website but savings rates could be more competitive with competitors savings rates. Reviewed on: 25th April 2026

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