Write a review

Saga: Health insurance reviews

Name: Health insurance
Rating: 4.74 (96 reviews)

View other Saga products

4.22

Based on 96 reviews, last reviewed 21st Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Sangam health insurance Well done on offering a comprehensive service Reviewed on: 4th October 2021

Latest lowest rating:

1

Despite paying for private medical insurance long wa... Despite paying for private medical insurance long wait for a appt . customer service ended the call today when I was telling theming about this issue ... Read more Reviewed on: 5th February 2025

Read all reviews See your review

About this product

Saga offer health insurance policies for over 50s.

Saga health insurance includes a choice of hospitals, GP service and a choice of four different health plans. You can also choose to improve your protection with options like Extended Cancer Cover.

Saga health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Health insurance reviews (96)

Review of the Saga, Health insurance:

Excellent service, competitive prices

We have car insurance for 2 cars, home insurance and medical insurance. In every case, prices and service have been excellent. Reviewed on: 3rd September 2021

Saga changed its insurance provider from AXA to BUPA...

Saga changed its insurance provider from AXA to BUPA last year. The service is not as good. The authorisation process is slower, the staff are less empathetic, even in the specialist care extensions, and I feel that the new provider is more inclined to an attitude of how can we deny the claim, and less how can we help you. The care is still there but it’s harder to access, and a much less positive experience. Reviewed on: 21st March 2025

Despite paying for private medical insurance long wa...

Despite paying for private medical insurance long wait for a appt . customer service ended the call today when I was telling theming about this issue . saga simply blame bios the u deserters and bios blame saga. Shocking shocking service Reviewed on: 5th February 2025

Very disappointed by the cancellation charge.

Saga health insurance was excellent except on renewal my subscription had increased considerably. During the membership year I discovered another company offering me the same cover for half the price! On cancelling my policy I was unexpectedly charged £93.70 despite not making a claim in that membership year.. This left a bad feeling and I’m disappointed as I had no prior knowledge of a cancellation fee. Prior to this experience Saga were faultless. Reviewed on: 7th December 2024

Customer service is very poor.

Customer service is very poor. It takes ages to get in touch hand when you do it is a back and fourth exercise always. Reviewed on: 24th August 2024

Claim Not Met in Full

I have a Saga health insurance policy, underwritten by AXA PPP, which includes a payment benefit of £150 for every night in an NHS hospital. I recently had a minor heart attack and spent two nights in an NHS hospital. Despite arriving in A&E at midday on the first day, very depressingly the whole of first night was in a chair/on a trolley in A&E as the hospital had absolutely no beds. The hospital finally found me a bed at 11.30am on the second day! In all, I was 23 hours in A&E. Very unreasonably, Saga have refused my claim for the £150 for the first night I spent on a trolley as they claim I had not been formally admitted!! The Saga/Axa customer services agent was very dismissive of my claim for the first night and I have now raised a formal complaint. I very much hope that Saga show some basic common sense and meet the claim in full. Reviewed on: 29th December 2022

Possibly the worst decision I have ever made

It look very good on paper, and a strong brand etc, however the reality is very different. Communicating with them is nigh on impossible and when you have any issues they simply blame AXA and walk away.There is no customer service, focus or care, stay well clear. Reviewed on: 11th April 2022

Sangam health insurance

Well done on offering a comprehensive service Reviewed on: 4th October 2021

Cost effective health insurance

Had health insurance with SAGA for several years. Every year we review costs and accessibility and they always are approachable and cost effective. Have had to claim and they were helpful and efficient. Reviewed on: 2nd October 2021

Total Package, Affordable, tailored according to need and reliable

Friendly staff who keeps to time and promise. Reviewed on: 1st October 2021

Efficient, helpful and personal

Recent Day Case admission for an endoscopy. All costs managed efficiently and when consultants' fees were more than expected Saga sorted it out and I did not have to pay anything extra towards their fees Reviewed on: 1st October 2021

Do you have a different Saga product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Health Insurance
from WPA Health Insurance 1.45 from 28 reviews
Health Cash Plan
from BUPA 2.19 from 7 reviews
Health Insurance
from Vitality 1.43 from 205 reviews

There's still more to see!

Saga has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub