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Chris K

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Review of the Saga, Health insurance:

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Saga changed its insurance provider from AXA to BUPA...

Saga changed its insurance provider from AXA to BUPA last year. The service is not as good. The authorisation process is slower, the staff are less empathetic, even in the specialist care extensions, and I feel that the new provider is more inclined to an attitude of how can we deny the claim, and less how can we help you. The care is still there but it’s harder to access, and a much less positive experience. Reviewed on: 21st March 2025

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