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Sainsburys Bank: Car insurance reviews

Name: Car insurance
Rating: 1.63 (156 reviews)

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1.55

Based on 156 reviews, last reviewed 23rd Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

Easy and professional experience Easy and professional experience Reviewed on: 8th October 2024

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024

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About this product

If you’re a Nectar member, you’ll get a guaranteed discount on your Sainsbury’s Bank car insurance.

Sainsbury’s Bank car insurance is underwritten by a range of insurers, you’ll be told who the insurer is before you buy. You can choose between comprehensive and third-party cover depending on the protection you need.

Sainsbury’s Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsbury’s Bank before, you can also leave a review and share your experience.

Sainsburys Bank Car insurance reviews (156)

Review of the Sainsburys Bank, Car insurance:

Waiting for cancel refund

Well my experience has been ok then again I never had to claim. I just recently cancelled my insurance online, YES U CAN CANCEL ONLINE DESPITE THE COMMENTS, but what im not happy about is that we are on day 8 and still no refund in my account, youve already charged me £55 to cancel as i sold the car!!! Give me my money and stop holding it for interest!! Reviewed on: 20th December 2021

Do not use

Do not deal with these. 3times I spoke to somebody to remove my daughter from my policy when she passed her test. I changed my car so had to update details told somebody again she needed to be removed. I have a renewal price sent me now which is a riducous amount and this is because my daughter is still on the policy. So I'm guessing when I changed my car and they charged me an extortionate amount to do this is because my daughter was still on the policy despite requesting her to be removed. I've messaged endlessly and they are just choosing to ignore all my messages and I can see that they have been read. Shocking customer service. Reviewed on: 25th January 2020

POOREST CUSTOMER SERVICE

I wish I could tell you how rude they were on the phone but I can't because they simply don't answer their phone. I have been on hold for over an hour through their robotic stages and haven't spoken to an actual human yet. I am trying to cancel my car insurance with them but a simple task is proving difficult. If you want to live your life I suggest picking an alternative car insurance company who actually communicate with their customers. Reviewed on: 2nd January 2020

Very poor service.

Sainsbury’s make a mistake processing my online application. After taking payment for another months insurance they then decided to cancel my car insurance two days later!! Emails were sent but went into junk folder so I was not aware and was driving around with no insurance!! Shocking customer service, refunded half of the money I was due to be refunded. Would not use this company again!!! Reviewed on: 18th December 2019

Avoid - really bad

Had insurance with them for 3 years, never made a claim, same car, 8 years NCD but the premium increased by nearly £250.Called, got an unhelpful advisor, Faisal, who refused to ask a supervisor to call me then cut me off -absolutely shocking. Sainsbury's name will suffer with this company! Looked on line - other quotes are so much cheaper. If this how they treat loyal customers, I'd hate to think what would happen if I needed to make a claim. Reviewed on: 19th September 2019

Great product

Great value for money and super customer service Reviewed on: 1st September 2019

Sainsburys are unable to send a email with my no claims bonus, joke !

My renewal price on my car was more than the previous year even with another years no claims bonus, shock ! To top it off they couldn’t send my no claims bonus via email. I find it disgusting that a multi million company like this is unable to do this, they also couldn’t pay the money they owed back via bank transfer even though they could take it out of my bank ok. Disgusting will never use them for anything again and would not recommend them to anyone, useless ! Reviewed on: 23rd August 2019

Avoid

Having so much problems with car insurance, i thought the first policy was cancelled but it wasnt so paid for two, on my second cover my NCB went down so I sent the proof to them on their app and then received a letter that they was doubling the amount due to them not receiving the proof which I had sent , now having more problems feeling I might cancel my policy and go with someone new. I've never had this much hassle with car insurance before . And still dont receive double nectar points Reviewed on: 19th August 2019

excellent customer service

never had a fault or issue with the service, would use Sainsbury's bank again and would recommend it. Reviewed on: 12th July 2019

Quick

Easy to get started but the app has issues. Reviewed on: 6th July 2019

Amazing

Such a great insurance company and brilliant customer service Reviewed on: 6th June 2019

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