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Sainsburys Bank: Home Insurance reviews

Name: Home Insurance
Rating: 1.98 (91 reviews)

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1.75

Based on 91 reviews, last reviewed 30th Dec 2024

No new 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

16%

70%

Latest highest rating:

4

Competitive prices, but.... Competitive prices, some things you can do online but otherwise any queries or complications you need to call up their call centre. That's not always ... Read more Reviewed on: 27th August 2024

Latest lowest rating:

1

9 Months and waiting for claim to be settled My husband and I had our house broken into overnight whilst we slept - back in March. 2 Cars stolen (covered by separate insurance companies) - we al... Read more Reviewed on: 30th December 2024

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About this product

As a homeowner, your house is likely your most valuable asset, so adequate protection is vital. Whether you require buildings insurance, contents insurance, or a combination of the two, finding the right insurer is important. Check out our Sainsbury’s Bank home insurance reviews to learn more about the provider and its policies.

Sainsbury’s Bank has two levels of home insurance cover: Standard and Home Plus. Both policies can be strengthened with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time. The app allows you to make changes to your policy without any admin fees.

The right home insurance policy for you will depend on your requirements. You may be looking for the provider that can offer the most additional extras for the strongest level of protection. Comparably, you may be looking for a basic level of cover for the lowest cost. Whatever your needs, find out if Sainsbury’s Bank is right for you by reading our Sainsbury’s Bank home insurance reviews.

Have you had a home insurance policy with Sainsbury’s Bank? Tell us which level of cover you chose and whether you opted for any additional extras. Did you need to make a claim, and if so, how well was it dealt with? Did you use the smartphone app? Would you recommend your policy to family members or friends?

Whether good or bad, leave a Sainsbury’s Bank home insurance review today. Together, we can help people like you make better decisions.

Sainsburys Bank Home Insurance reviews (91)

Review of the Sainsburys Bank, Home Insurance:

9 Months and waiting for claim to be settled

My husband and I had our house broken into overnight whilst we slept - back in March. 2 Cars stolen (covered by separate insurance companies) - we also had a small number of items taken from the kitchen - handbag, purse, iPad and iPhone that were charging in the kitchen - 9 months on we are still waiting, we have provided all of the information we needed, photographic evidence, receipts etc.. at first the claim was denied, they said that there was a clause that there was no forced or violent entry - locksmith and police stated that they had entered by putting their hand into the cat flap and un-locking the door. The non-forced/violent entry clause was only applicable if the house had been empty for 60+ days. WE WERE ASLEEP IN BED!!!! They have passed us on to a claims handling company Davis Group - an absolute disgrace. 9 months later they are still giving us the run around, saying they are waiting on a copy of the policy report - we provided case number and Police Officer details who attended - why did they not do this 9 months ago. THEY ARE A DISGRACE - DO NOT BUY INSURANCE FROM THEM Reviewed on: 30th December 2024

Great service

Always find Sainsbury's bank very competitive on price and easy to quote and renew Reviewed on: 25th August 2023

Good Service

The T and Cs were well laid out and the contents insurance was good value for money. Sainsburys has good customer service and respond to their customers in a timely manner Reviewed on: 24th August 2023

The best support ever!

Through a clumsy mistake I managed to set fire to my garden shed, which spread to the garden fence, the gable end of my garage and my neighbours summer house. Our claim was dealt with in a sympathetic manner incredibly quickly. Having agreed a settlement figure my wife realised she had missed the VAT. I said to her, well the claim is settled you won't get that, but Sainsburys added the VAT to the claim and paid us the VAT element within a couple of days. I would thoroughly recommend them without reservation. Reviewed on: 24th August 2023

Reward points make it worth it

The doubling of nectar reward points make this worth it if you regularly shop at Sainsburys Reviewed on: 24th August 2023

Cannot get to policy and poor support

I cannot see my policy online and cannot add it. Website leads you in circle for support and only method to contact is by phone Mon-Fri only from 9:00am until 5:30. Greta for people who work! Reviewed on: 2nd August 2023

Disgusted allI keep getting is the Runaround

After being insured with no claims over 10 years I fell and spilt paint on my sofa 3 months later i'm still getting the runaround and 15 different phone numbers not resolved I definately wouldnt recommend them Reviewed on: 28th July 2023

excellent customer service

I went with Sainsbury's home insurance a year ago after searching on a comparison site. Their renewal quote for the next year was £37 more than last year so I rang and spoke to an advisor. Within minutes she quoted me a price that is even lower than last year! Great customer service. Reviewed on: 14th July 2023

no problems just hard to get on the phone

writing a review as some reviews are very negative, and i haven’t had a really negative experience with them. i’ve had sainsburys home insurance for years and car insurance here and there, home emergency cover has been great, my boiler broke down in the middle of last winter, they came the day after and fixed same day, arrived when said they would, i always check prices on confused.com when coming up to renewal sainsburys is often cheaper through them so i will cancel my auto renewal when i log into account and buy the same policy but through confused. my policy usually goes up around £25 each year, on confused i would pay around £10 or so more. so a little saving. depends each year. not sure why people had problem trying to cancel it, not had a problem. also have not experienced the prices going up as much as some reviewers have suggested. i do agree that it’s sometimes difficult to get them on the phone, hence not full stars, but you can chat with someone if the bot puts you through, avoid busy times. in general i’ve been a happy customer for years. Reviewed on: 21st June 2023

Way too expensive

I am disgusted at Sainsburys Insurance. With 10 years no claims they think increasing our home insurance by over 50% acceptable - absolutely disgusting! Needless to say shopped around and got it £82 cheaper and top cash back of £37. Lost a customer and we won’t be back Reviewed on: 18th May 2023

Freak show

So I purchased home insurance off these people. 4 days after the start date I tried to login to have a look at the policy etc. I couldn't login as it was sending a code to a different phone which I had mistakenly entered. I called them for advice and after a very long conversation was told I would have to wait 24 hours and re register. I was then told as I'm making changes and didn't do it online in my portal, I would be charged £15. I couldn't login so had to call. With the numpty on the the phone and this rule in mind, I cancelled the service I couldn't risk having these charges incase I had to call again. They have now write to my saying I agreed to pay £20 to cancel the contract. Who do they think they are? Flabbergasted to say the least and I raised an issue on resolver to them, they have ignored that as well. Don't use these block heads it's not a service it's a money making scam!!! Reviewed on: 17th April 2023

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