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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.92 (287 reviews)

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3.88

Based on 287 reviews, last reviewed 22nd Nov 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

4

Spoke to a real person Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024

Latest lowest rating:

1

Didn’t help me to return my stolen money . Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually ... Read more Reviewed on: 23rd September 2024

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

Santander Basic Current Account reviews (287)

Review of the Santander, Basic Current Account:

Account review

Not very good doesn't offer any interest Reviewed on: 11th November 2017

They blocked my account with £80k in it

It doesn't deserve any stars at all. The Bank is full of conmen who haven't got a clue of what they are talking about. I am disabled and opened a Bank account after speaking with them. They advised to open Basic account as I don't have to come to Bank and there is no monthly payment. I opened the account and advised them on two occasions that I will be receiving payment from my previous employer and they advised that it is fine. On 13 Jan, they blocked my account as 13k came into the account. They called me and asked paperwork despite me telling them in advance. I sent the paperwork and someone called on 16th that everything is fine and there will be no issues. Did few transactions on card and card got blocked twice. Called them and removed block again. One of their advisors mentioned to do BACS instead of more card transactions as it is basic account. on 17th, I tried to do some BACS transactions and they blocked the account again. Spoke with few people and was told that someone will call me back but no one did. Today is 23rd and I spoke with them. The guy over the phone wants me to come to branch when I am disabled and bed bound. I literally advised everyone on the phone that I am disabled hence I opened Basic account. The lad on the phone kept advising to come to branch even if I am disabled. Spoke with my son and they kept arguing. The lad on the phone made me feel as if Santander is making fun of disabled people and don't care. I also offered his Santander staff to come to house but he rejected. They still have my 80k and I will be taking legal route. AVOID THIS BANK AT ALL COST. YOU WILL LOSE YOUR MONEY AND PEACE OF MIND Reviewed on: 23rd January 2023

Santander is a good bank

I have been with this bank for years now, when it was called Abbey National and they are a good bank. I have no complaints. My only complaint is that my local branch has closed down. Reviewed on: 15th January 2023

Perfect account

I needed to get my finances back on track and found Santander to be the perfect bank to help me achieve this with their basic account Reviewed on: 14th January 2023

Useless not great customer relations

If I could have put no stars above I would have done Reviewed on: 13th January 2023

Only bank on the high street

The staff are always on hand to help and there is Wi-Fi in branch to solve any problem Reviewed on: 12th January 2023

Nice,easy,job done

Switched easy for me, cash incentive, little sales pressure, great app. Very pleasant experience. Reviewed on: 10th January 2023

balls up

not allowed to order new cheque book Reviewed on: 1st April 2022

The current account has been checked and is working perfectly

I've had 2 current accounts so far on separate accessions and am very happy with the service Reviewed on: 30th March 2022

Fair and caring

Santander Bank is fair and caring with customers, my oldest bank. I have had great experience with them with financial support, credit card facilities. Their banking app is good, guiding customers against online fraud. I have enjoyed banking with them, helpful. Reviewed on: 29th March 2022

THE LISTENING BANK BANK

I have been Banking with Santander from the Old Abbey National Days and very happy with their online services and also their electronic feed backs. Reviewed on: 28th March 2022

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