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Santander: Basic Current Account reviews

3.90
Based on 300 reviews, last reviewed 2nd Apr 2025
500% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
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21%
See only 3 star reviews
14%
See only 2 star reviews
3%
See only 1 star reviews
12%

Latest highest rating:

5

Happy & content I’ve been with Santander from day one opening an account and have never had an issue or reason to leave. Online banking is easy and handy to use. Woul... Read more Reviewed on: 2nd April 2025
Jodi Oliver's avatar
Jodi Oliver

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025
James b's avatar
James b

About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Basic Current Account reviews (300)

Not too sure about it

3
I have two cards with Santander for one account. When I want to use my card I constantly have to be moving money around . Very difficult especially where there is no network Reviewed on: 3rd April 2023

Simple and Safe

5
Easy to use, everything is layed out so easily to view, transfers are easy and money feels well protected. Reviewed on: 3rd April 2023

Cosmic banking.

5
Santander are a pleasure to deal with, and get everything right, first time. I have been with them for many a year, and do not have a single complaint to make about them. Reviewed on: 28th March 2023

Highly recommend

4
Santander is the only bank I've ever been with since being 14 years old and I've never had a problem with them,vert safe and reliable with your money Reviewed on: 26th March 2023

Ok

2
OK but Cod be better???? ¿??????? Reviewed on: 19th March 2023

Good allround

4
Always helpful and polite. The automated message system is very easy to use Reviewed on: 17th March 2023

Okay

3
Not bad customer service and response time Reviewed on: 11th March 2023

Quality service

5
They provide quality services and focus on customer satisfaction. Reviewed on: 10th March 2023

Good bank

5
Many years with the bank and good service Reviewed on: 10th March 2023

lacking

1
Total lack of support particularly in times of great need, even when you've been with the bank as a loyal customer for 33+ years. Whilst the Santander boots rewards is an added bonus, the costs of facilitating the use of a much needed overdraft are utterly exorbitant. Reviewed on: 9th March 2023

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