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Santander: Basic current account reviews

4.36
Based on 333 reviews, last reviewed 7th Jun 2026
22% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
53%
See only 4 star reviews
20%
See only 3 star reviews
13%
See only 2 star reviews
3%
See only 1 star reviews
11%

Latest highest rating:

5

Trustworthy banking Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when yo... Read more Reviewed on: 7th June 2026
aisha aj's avatar
aisha aj

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026
Andy's avatar
Andy

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (333)

Extremely limited. Good for a child's first bank account and people with poor credit. You can only use it at cash points.

3
If you have a poor credit rating, you will still be accepted for a basic account with Santander. However, you can't use the card online or with chip & pin and are limited to cash points only. However the staff were extremely helpful and polite when setting up my account. Great service. Reviewed on: 16th December 2014

Seems like a great service

4
Their reviews and testimonials from other customers have made me consider switching to their services. Reviewed on: 9th October 2014

Very happy with Santander!

4
Very good customer service. Always very helpful when I visit them in branch. Reviewed on: 8th October 2014

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