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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.97 (318 reviews)

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4.04

Based on 318 reviews, last reviewed 23rd Jan 2026

900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

5

Santander in France As I live in France, Santander has maintained my account despite Brexit with efficiency and good service. All calls are acknowledged by their team and... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (318)

Great service and great customer service.

I've had an account with Santander for 4 years now and in my time I have come up with some problems like needing to take out more money than my daily allowance allows or even losing my cards. Through every problem I have had Santander have dealt with me very well, providing with a solution and helping to calm me down and reassure me that they would sort things out for me. Reviewed on: 24th December 2015

A very helpfull bank

I have banked with Santander for over 30 years and during this time when using a branch or over the phone I have always what can only be described as outstanding customer service. I am always confident that any issues I may have will be solved with the first call or visit. Reviewed on: 24th December 2015

Helpful

I have banked with Santander for about 40 years. I find them to be ok. They give a good service and fulfil the need for a bank. Reviewed on: 24th December 2015

Does the job, nothing more

The account fulfills its purpose as a way of storing money but offers less than the competition. It is okay but I would suggest finding a better alternative. Reviewed on: 24th December 2015

an account with no problems

Good customer service, simple online banking. Easy. Reviewed on: 26th November 2015

Santander current account. excellent service

Great account. Easy to use easy to open. Online access is fantastic. The android app is so easy and you can do everything on it really easily Reviewed on: 23rd November 2015

Good Basic Bank Account

Good Basic Bank account with no frills Reviewed on: 21st November 2015

Good enough to stay

Customer service always been good but took ages to get a contactless debit card Reviewed on: 20th November 2015

unpleasant experience didn't continue with opening account.

I applied to open an account with santander .. unfortunatley the staff where unpleasant ... I only wanted a basic account no over draft and the lady that I was dealing with seemed to be unfocused and unhelpful Reviewed on: 9th November 2015

bank for poor credit rated people

my wife is new in this country and she had an account with another bank. Suddenly that bank closed her account without giving any reason but I think that could be the reason for a lady previously used to live in the same address and with the same surname of my wife. we were desperate to get an account for her but every bank wanted to see a current bank statement for opening an account. Only Santander helped us to open a basic account for us. we are really thankful to Santander. Reviewed on: 7th November 2015

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