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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

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4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (339)

fantastic bank

santander has been my bank for over 15 years now,i have a current account a isa and my mortgage with them,customer services are absolutely brilliant,quick to sort out any problems ,i feel very secure with them and trust them 100% Reviewed on: 5th February 2017

Leaving due to no offer of improved account or reason to stay

got this account without looking around, no interest or perks that appeal to me. leaving for a better deal elsewhere where my money can actually do some of the work for me Reviewed on: 4th February 2017

Student account

Went in branch to transfer some money lady told me all about the discounts/ cash back that was on offer and emailed me the info. Reviewed on: 4th February 2017

Santander security

Ive got to say santander is the best bank out there for security, you need numerous passwords to even log into your account. I highley praise this bank for the security messures compared to all the other banks ive banked with. Reviewed on: 1st February 2017

great

i have never had issues with them, and they are always happy to help Reviewed on: 16th January 2017

Always helpful

Banked with Santander for many years and have never had a problem. Staff are always helpful in the branches and also over the phone. Reviewed on: 15th January 2017

Any problems phone them up and they are very helpful and very reasonable

Insufficient funds and got charges. Phoned up and they dealt with it and waviered the fees Reviewed on: 8th January 2017

Great service

Always happy to help, very responsive Reviewed on: 7th January 2017

Fantastic bank!

Great account, no issues, runs smoothly, easy to apply for and great customer service. Reviewed on: 5th January 2017

I am very happy with my simple basic current account. Santander is a good bank and the staff are always friendly, bith online and in the branch

I came to Santander from Lloyds bank. I felt pressurised at Lloyds and asked friends which bank they preferred. The majority were in Santander so I joined. I have been very satisfied with the bank and the way it treats me. Reviewed on: 3rd January 2017

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