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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.94 (307 reviews)

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3.97

Based on 307 reviews, last reviewed 14th Jun 2025

80% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

51%

21%

13%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Basic Current Account reviews (307)

Never had any problems

Internet banking is very easy to use and can do pretty much everything I need to do on there. Only need to visit a branch when I need to pay money in and they are always friendly and helpful! Reviewed on: 20th June 2016

Excellent online service

Excellent service to change my mobile number - set up in minutes to enable one time passwords for inter bank transfers. Reviewed on: 16th June 2016

Santander Best Bank in the UK

I was with Abbey before they became Santander been with them since leaving school. Absolutely had no issues with them so far they are just Fab. A great Bank also customer service are so friendly and helpful. Great for everyday needs. Reviewed on: 10th June 2016

great account

great account, no problems, and when you need to talk to somebody there branchs are local and open on saturdays Reviewed on: 15th May 2016

Great

I can easily manage my current account online so I hardly ever need to go into a branch and speak to anyone. Never had an problems! Reviewed on: 21st April 2016

Won't let me change from an alliance and Leicester account!

Long term alliance and Leicester customer so we hen hot changed over tried to change to Santander account. Wouldn't let me have one as I don't have passport or driving licence so I have a Santander account number an alliance and Leicester account apcash card I'm dreading breaking and a very confusing situation! Reviewed on: 19th February 2016

Can't complain.

I've had no problem with them and their customer service is great, I would recommend it. Reviewed on: 19th February 2016

Never had any problems.

I have had an account with Santander for about 8 years now and never had any problems with them. I use the online banking to manage my account and everything is really straight forward and easy to use. Reviewed on: 19th February 2016

Been with them for many many years and no complaints

Having had financial difficulties many years ago, they were amazing and spent hours with me sorting it all out and finding the right services and account for me. I have never had any complaints and I was even with Abbey national before the takeover, very happy. Reviewed on: 18th February 2016

a good service

twenty years or so and only ever had a few fraud problems which santander quickly resolved Reviewed on: 18th February 2016

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