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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.36 (333 reviews)

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4.36

Based on 333 reviews, last reviewed 7th Jun 2026

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Trustworthy banking Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when yo... Read more Reviewed on: 7th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (333)

Reliable

Helpful when face-to-face and queues are usually short too. However they could go above and beyond by offering more services tailored to you,for example emailing new offers o on accounts. Reviewed on: 8th February 2017

Not very good

Gave me an overdraft then demanded it back in full as I was using it too much! Also no interest on my wages and if I used the 123 account then I would earn £3.00 from my direct debits but it would cost me £5.00 for the privilege. Now changing banks Reviewed on: 7th February 2017

Bad service and so much charges

Not happy with them at all , they don't pay you any interest even if you have 10000 on your account but the charge you so much if you use little overdraft.. thieves Reviewed on: 6th February 2017

Basic current account, basic indeed

Basic account, poor interest rates but acceptable for your bog-standard current account. Good service however if you lose your card. Reviewed on: 6th February 2017

fantastic bank

santander has been my bank for over 15 years now,i have a current account a isa and my mortgage with them,customer services are absolutely brilliant,quick to sort out any problems ,i feel very secure with them and trust them 100% Reviewed on: 5th February 2017

Leaving due to no offer of improved account or reason to stay

got this account without looking around, no interest or perks that appeal to me. leaving for a better deal elsewhere where my money can actually do some of the work for me Reviewed on: 4th February 2017

Student account

Went in branch to transfer some money lady told me all about the discounts/ cash back that was on offer and emailed me the info. Reviewed on: 4th February 2017

Santander security

Ive got to say santander is the best bank out there for security, you need numerous passwords to even log into your account. I highley praise this bank for the security messures compared to all the other banks ive banked with. Reviewed on: 1st February 2017

great

i have never had issues with them, and they are always happy to help Reviewed on: 16th January 2017

Always helpful

Banked with Santander for many years and have never had a problem. Staff are always helpful in the branches and also over the phone. Reviewed on: 15th January 2017

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