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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

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4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (339)

The current account does everything you need it too...

The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have commuted to the nearest branch (you will probably need your pasaport) you are usually met by someone trying to get you to use a machine after you have already quid for 5 minutes. Reviewed on: 16th April 2026

They are always helpful and go above and beyond

They are always helpful and go above and beyond Reviewed on: 16th April 2026

Great people to deal with.

Great people to deal with. They are understanding and arealways able to help Reviewed on: 16th April 2026

Easy to do and stress free!

I opened an account and was kept up to date throughout the entire process. If I had a question I could call and speak to someone. All my direct debits went across without problems- what’s not to like?? Reviewed on: 16th April 2026

Great experience overall

Great experience overall, very efficiant, good costumer service , good comunication, easy app to use Reviewed on: 16th April 2026

Good starter bank account - app functions well with...

Good starter bank account - app functions well with limited hassle and provides a decent service. Could be improved by allowing the debit cards to use Apple Pay. Reviewed on: 15th April 2026

Simple banking without frills, fluff or fees

I have been with Santander for many years, a legacy from Alliance & Leicester. My current account offers straightforward simple banking without unnecessary fluff and frills and there is no monthly fee. We still have a local branch albeit on reduced opening hours. I find the app excellent, it even let's me pay in cheques which before was the only reason I needed to visit the branch. Reviewed on: 6th April 2026

Santander Curent bank account.

Santander is always there for me and they give me a sense of belonging. Reviewed on: 26th March 2026

Easy - never had any issues.

Easy - never had any issues. Good service. Online banking works well. Visited branch once and got what I needed. My wife also has Santander and I moved across and got £200 welcome bonus which was nice. Reviewed on: 25th March 2026

Efficient Banking

Always had good response from enquiries. Account handled efficiently and up to date. Reviewed on: 25th March 2026

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