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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.92 (300 reviews)

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3.91

Based on 300 reviews, last reviewed 2nd Apr 2025

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

Happy & content I’ve been with Santander from day one opening an account and have never had an issue or reason to leave. Online banking is easy and handy to use. Woul... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Basic Current Account reviews (300)

Easy online banking app.

Easy online banking app. and still a branch on my high street Reviewed on: 26th February 2025

Avoid having a bank with Santander

You cannot make payments above £2000. Even if your payment limit it set to higher they will block your account. They make you call them but don’t have authority to unfreeze any account through call so you ultimately have to physically go the bank which closes at 3pm. Horrible services, wasting customers time and not being able to make payments with your own money. Avoid Santander I will be closing my bank with Santander. Unusable services. Reviewed on: 13th February 2025

I have been using my Santander account for 9 years now.

I have been using my Santander account for 9 years now. Security is top notch, and that is very important. Reviewed on: 17th January 2025

Spoke to a real person

Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024

Good all-round service.

Good all-round service. Happy with the overall account. Reviewed on: 12th October 2024

Didn’t help me to return my stolen money .

Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually existed and I needed to contact them personally. And when the circumstances turned out to be the opposite and the company did not exist, the bank said that the case was closed and no one would take any further action to help me get my money back. S.G. Reviewed on: 23rd September 2024

Basically useless.

Basically useless. Not enough branches Reviewed on: 23rd August 2024

My experience of Santander has been a positive one.

My experience of Santander has been a positive one. The Santander current account provides everything I need, from online banking to Customer service if needed. When I have contacted Customer service about any queries they have been helpful and have resolved the issue quickly. Reviewed on: 16th June 2024

I love the banking app, it just works.

I love the banking app, it just works. I have everything I need at my finger tips. The text alerts are great you can deal with an issue before you get charged. Overall a great experience of now 17 years. Reviewed on: 9th June 2024

A trustworthy and professional bank

A trustworthy and professional bank, never had any issues. App and mobile banking is easy and simple. The new rewards program is not really a rewards system more of a place to find voucher codes you could find anywhere else. Reviewed on: 27th May 2024

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