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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

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3.97

Based on 308 reviews, last reviewed 3rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (308)

Always there

Have our banking at hand always available Reviewed on: 13th October 2023

basice account

santander bank account ideal for me Reviewed on: 12th October 2023

Santander Bank

Good bank to deal with, helpful an friendly staff who always provide excellent customer service. Reviewed on: 24th August 2023

Serves its purpose.

As above but why have so many words in a review Reviewed on: 16th July 2023

Good

Good customer service great staff Reviewed on: 11th July 2023

Excellent professional knowledgeable staff

A few recent interactions with my local branch where the team took the time to explain things to me in detail. I had a small issue and the staff couldn't have been more courteous and helpful. This reminded me why I have been a customer of theirs for nearly 40 years. Reviewed on: 6th June 2023

excellent product

excellent product and the digital app is great too, especially the fraud warnings Reviewed on: 1st June 2023

Diabolical

Extremely poor service.. telephone banking is a disgrace.. Reviewed on: 19th May 2023

Amazing bank

I get satisfaction and peace of mind knowing that my money is safe with Santander. Reviewed on: 11th April 2023

Fantastic

I cannot express enough my satisfaction in santander. From being able to do everything on the cash point, deposits, cheques, transfers and they have them outside the branch which is so convenient after closing time. I have had this account now for 12 years and wont consider changing. Reviewed on: 11th April 2023

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