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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.35 (332 reviews)

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4.35

Based on 332 reviews, last reviewed 23rd Apr 2026

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

4

Standard current account. Standard current account. 0% interest on balances, with charges on an overdraft. Online banking is Ok and fairly easy to use Reviewed on: 23rd April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (332)

No need to contact

Had no reason to contact them. The app has greatly improved. Reviewed on: 26th February 2025

easy web site and online banking make me feel safe

easy web site and online banking make me feel safe Reviewed on: 26th February 2025

Easy online banking app.

Easy online banking app. and still a branch on my high street Reviewed on: 26th February 2025

Avoid having a bank with Santander

You cannot make payments above £2000. Even if your payment limit it set to higher they will block your account. They make you call them but don’t have authority to unfreeze any account through call so you ultimately have to physically go the bank which closes at 3pm. Horrible services, wasting customers time and not being able to make payments with your own money. Avoid Santander I will be closing my bank with Santander. Unusable services. Reviewed on: 13th February 2025

I have been using my Santander account for 9 years now.

I have been using my Santander account for 9 years now. Security is top notch, and that is very important. Reviewed on: 17th January 2025

Spoke to a real person

Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024

Good all-round service.

Good all-round service. Happy with the overall account. Reviewed on: 12th October 2024

Didn’t help me to return my stolen money .

Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually existed and I needed to contact them personally. And when the circumstances turned out to be the opposite and the company did not exist, the bank said that the case was closed and no one would take any further action to help me get my money back. S.G. Reviewed on: 23rd September 2024

Basically useless.

Basically useless. Not enough branches Reviewed on: 23rd August 2024

My experience of Santander has been a positive one.

My experience of Santander has been a positive one. The Santander current account provides everything I need, from online banking to Customer service if needed. When I have contacted Customer service about any queries they have been helpful and have resolved the issue quickly. Reviewed on: 16th June 2024

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