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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (307 reviews)

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3.97

Based on 307 reviews, last reviewed 14th Jun 2025

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

51%

21%

13%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (307)

Spoke to a real person

Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024

Good all-round service.

Good all-round service. Happy with the overall account. Reviewed on: 12th October 2024

Didn’t help me to return my stolen money .

Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually existed and I needed to contact them personally. And when the circumstances turned out to be the opposite and the company did not exist, the bank said that the case was closed and no one would take any further action to help me get my money back. S.G. Reviewed on: 23rd September 2024

Basically useless.

Basically useless. Not enough branches Reviewed on: 23rd August 2024

My experience of Santander has been a positive one.

My experience of Santander has been a positive one. The Santander current account provides everything I need, from online banking to Customer service if needed. When I have contacted Customer service about any queries they have been helpful and have resolved the issue quickly. Reviewed on: 16th June 2024

I love the banking app, it just works.

I love the banking app, it just works. I have everything I need at my finger tips. The text alerts are great you can deal with an issue before you get charged. Overall a great experience of now 17 years. Reviewed on: 9th June 2024

A trustworthy and professional bank

A trustworthy and professional bank, never had any issues. App and mobile banking is easy and simple. The new rewards program is not really a rewards system more of a place to find voucher codes you could find anywhere else. Reviewed on: 27th May 2024

All the staff are friendly polite and professional

All the staff are friendly polite and professional Reviewed on: 26th May 2024

Professional! Efficient! Courteous!

I find the Santander staff that I have spoken to to be knowledgeable, efficient and very helpful in all areas of my queries, advice and assistance. So much so, that my partner and daughter are now Santander customets too! Reviewed on: 24th May 2024

current account switcher here, smooth experience and...

current account switcher here, smooth experience and great benefits Reviewed on: 24th May 2024

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