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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.98 (340 reviews)

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3.98

Based on 340 reviews, last reviewed 11th Oct 2026

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Dreadful customer service Dreadful customer service especially related to an elderly hard of hearing customer. Refused to help her and wouldn't allow her daughter to assist. Ab... Read more Reviewed on: 11th October 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (340)

Efficient Banking

Always had good response from enquiries. Account handled efficiently and up to date. Reviewed on: 25th March 2026

I always consistently find the customer service at S...

I always consistently find the customer service at Santander Bank as really very good Reviewed on: 24th March 2026

Santander in France

As I live in France, Santander has maintained my account despite Brexit with efficiency and good service. All calls are acknowledged by their team and their online service is second to none. Reviewed on: 23rd January 2026

A BREATH OF BANKING FRESH AIR

Joined Santander about 16 years ago and have never failed to be impressed. No excuses, no fudging, no hard sell - just a friendly and efficient banking service. I have had other accounts elsewhere but none as good as this Reviewed on: 23rd January 2026

Been a customer for 20 years.

Been a customer for 20+ years. Very little rewards for that and main reason I haven’t change my current account is admin time. However app is good and easy to use, gets regular updates, and is laid out a lot better than other major banks. Reviewed on: 23rd January 2026

A no brainer.

A no brainer. Make good interest on the 123 account every month. Very stable bank Reviewed on: 23rd January 2026

Easy to use

As banks are online more these days I find they are very easy to navigate especially for someone like me who’s not very good with technology.well set out great experience Reviewed on: 23rd January 2026

Excellent service all round

I have been with Santander for about 10 years now and they have been available for any issues and resolved them straight away. I completely trust them and their customer service. It is easy to recommend them Reviewed on: 23rd January 2026

Customer for Santander over 15 plus years highly r...

Customer for Santander over 15 plus years highly recommend their account Reviewed on: 22nd January 2026

Very easy to get when I needed an extra account sett...

Very easy to get when I needed an extra account setting up, happy to help and get app set up too Reviewed on: 22nd January 2026

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