Write a review

Newsletter

Go to business site

Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

View other Santander products

4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

Read all reviews Write a review

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Review Santander: Basic current account now

Help others make smarter decisions by sharing your own experience.

Write a review

Santander Basic current account reviews (339)

Never any issues, good customer service

Having tried several of the high street banks Santander is definitely the one I would recommend Reviewed on: 11th June 2017

interest

suddenly stopped interest on account Reviewed on: 10th June 2017

Helpful Staff

In store staff are great when you have a query or problem. Reviewed on: 8th June 2017

Left

Left due to wouldn't give me online access Reviewed on: 30th May 2017

Excellect service

I've always had brilliant customer service from Santander. They always carry out extra security checks for some purchases, which puts my mind at rest that they are looking after me and my money Reviewed on: 29th April 2017

Poor unhelpful

Never seem to care wanting you off phone as quick as possible Reviewed on: 28th April 2017

Good free account

Easy to use, staff helpful and understanding Reviewed on: 17th April 2017

Hiked up overdraft charges

Works fine, no actual problems on a day to day basis, but be warned, if you have an overdraft Santander will squeeze a monthly charge of around 30 quid out of you. Reviewed on: 4th April 2017

Brilliant bank account

No overdraft to worry about, helpful customer service,and if you sign up to online banking,you can also get cash back with some retailers too. Reviewed on: 15th March 2017

the best bank with a fabulous customer service

profesional team,and very good customer services Reviewed on: 17th February 2017

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Ultimate Reward Current Account
from Halifax 3.97 from 101 reviews
Student Bank Account
from HSBC 3.74 from 20 reviews
Classic Plus account (discontinued)
from TSB 3.70 from 179 reviews

Want to see more from Santander?

All in One Credit Card
from Santander 4.39 from 24 reviews
Cash ISA
from Santander 4.36 from 84 reviews
Zero Credit Card
from Santander 4.23 from 22 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub