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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.36 (333 reviews)

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4.36

Based on 333 reviews, last reviewed 7th Jun 2026

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Trustworthy banking Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when yo... Read more Reviewed on: 7th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (333)

good

Have been with this bank for over 20 years now. They look after our single and joint accounts. Would consider this a good bank Reviewed on: 6th November 2017

FREE MONEY

I HAVE NO IDEA HOW IT WORKS BUT I GET CASH BACK CREDITED TO MY CURRENT ACCOUNT JUST FOR PAYING MY UTILITY AND TELECOM BY DIRECT DEBIT AND OTHER THAN THE £5 MONTHLY FEE IT COSTS ME NO EXTRA JUST TO PAY MY BILLS! ON TOP OF THAT I GET 3% P.A. CREDITED MONTHLY ON MY CURRENT ACCOUNT BALANCE, QUITE OFTEN MORE THAN I CAN GET IN A SAVINGS ACCOUNT WITH MOST PROVIDERS AND , OBVIOUSLY AS IT IS A CURRENT ACCOUNT, I HAVE COMPLETE ACCSS TO MY FUNDS AT THE DROP OF A MOUSE OR AT ATMS ETC. Reviewed on: 25th September 2017

Good banking

Very helpful when you are banking with money Reviewed on: 29th June 2017

Awful

Went the company was Abbey , the service was great. The service went down fast, it was like dropping onto concrete. Hard , tough and blank. The staff were rude and customer services was 100% crap. I changed to the Coop bank. Ace service Reviewed on: 17th June 2017

Never any issues, good customer service

Having tried several of the high street banks Santander is definitely the one I would recommend Reviewed on: 11th June 2017

interest

suddenly stopped interest on account Reviewed on: 10th June 2017

Helpful Staff

In store staff are great when you have a query or problem. Reviewed on: 8th June 2017

Left

Left due to wouldn't give me online access Reviewed on: 30th May 2017

Excellect service

I've always had brilliant customer service from Santander. They always carry out extra security checks for some purchases, which puts my mind at rest that they are looking after me and my money Reviewed on: 29th April 2017

Poor unhelpful

Never seem to care wanting you off phone as quick as possible Reviewed on: 28th April 2017

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