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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

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4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (339)

great service

I have used the online facilities and I've never had any problems at all, the staff in the branch here are professional , informative and gave great service , all my enquiries have been dealt with swiftly and all have been dealt with properly. Reviewed on: 20th November 2017

Bog-standard account

Basic low interest account. No frills, so what you expect Reviewed on: 20th November 2017

GOOD ALL ROUNDER

NOT A BAD WORD TO SAY - GREAT CUSTOMER SERVICE Reviewed on: 11th November 2017

Account review

Not very good doesn't offer any interest Reviewed on: 11th November 2017

In store staff very helpful

I went to set up a basic current account after having issues doing it over the internet i went in store staff very freindly and set it up straight away for me very simple to use online banking Reviewed on: 9th November 2017

Basic account for basic service

You get what you pay for and with the basic your not paying for anything and you don't really get anything either. I would like to see more communication from local branches to their customers yet this only happens when large sums of money suddenly appear in the accounts. I know from personal experience. Disappointing though I'm not sure any other banks behave differently. Reviewed on: 8th November 2017

Sometimes incompetent

Send new cards and cancel old ones with no notice. Did not cancel my card for two days after reported stolen. Reviewed on: 8th November 2017

no problems

been with them since I was 16, no problems! Reviewed on: 8th November 2017

Easy online access

I moved from RBS to A&L about 13 years ago. Then they were changed to Santander. I do everything online and pop into the branch occasionally to deposit cheques. My mortgage is also with Santander and renewing is easy online. Reviewed on: 8th November 2017

Difficult, not very flexible. No contactless

Ridiculous charges to send money abroad. And so difficult to do. No contactless on bank card unles you upgrade account and pay Reviewed on: 8th November 2017

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