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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

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3.97

Based on 308 reviews, last reviewed 3rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (308)

Every Days a Santander Day !!

Never seem to get the ," WOW " feeling in my local branch, Experience a few " Wronge information " given to me , Staff are very quick to blame others , rather than resolve to a good outcome for the customer..... Santander Smiles where are you ?? let's get back to improving basic customer service that exceeds expectations !! Reviewed on: 12th February 2017

Ease and online banking

I appreciate that this current account is easy to use and if I want to change anything staff are friendly and helpful. I also like the safety measures for their online banking as well as how well set out and easy to view the online banking system is compared to other banks. Reviewed on: 11th February 2017

Great Banking Provider

Great Bank I been with Santander most of my banking life. I had a savings account when they were Abbey National from a early age. I will stay with them and I dont see myself leaving. Reviewed on: 10th February 2017

Basic but sound

Always helpful when there is a glitch in their system. When new software at Santander resulted in my new address not being updated and important bank letters going astray the company offered me financial compensation and a fulsome apology. Reviewed on: 9th February 2017

Good customer care, easy to transfer, no problems experienced

Highly recommend santander for their customer services Reviewed on: 9th February 2017

Reliable

Helpful when face-to-face and queues are usually short too. However they could go above and beyond by offering more services tailored to you,for example emailing new offers o on accounts. Reviewed on: 8th February 2017

Not very good

Gave me an overdraft then demanded it back in full as I was using it too much! Also no interest on my wages and if I used the 123 account then I would earn £3.00 from my direct debits but it would cost me £5.00 for the privilege. Now changing banks Reviewed on: 7th February 2017

Bad service and so much charges

Not happy with them at all , they don't pay you any interest even if you have 10000 on your account but the charge you so much if you use little overdraft.. thieves Reviewed on: 6th February 2017

Basic current account, basic indeed

Basic account, poor interest rates but acceptable for your bog-standard current account. Good service however if you lose your card. Reviewed on: 6th February 2017

fantastic bank

santander has been my bank for over 15 years now,i have a current account a isa and my mortgage with them,customer services are absolutely brilliant,quick to sort out any problems ,i feel very secure with them and trust them 100% Reviewed on: 5th February 2017

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