Write a review

Newsletter

Go to business site

Santander: Basic current account reviews

Name: Basic current account
Rating: 4.36 (333 reviews)

View other Santander products

4.36

Based on 333 reviews, last reviewed 7th Jun 2026

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Trustworthy banking Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when yo... Read more Reviewed on: 7th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

Read all reviews Write a review

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Review Santander: Basic current account now

Help others make smarter decisions by sharing your own experience.

Write a review

Santander Basic current account reviews (333)

Sometimes incompetent

Send new cards and cancel old ones with no notice. Did not cancel my card for two days after reported stolen. Reviewed on: 8th November 2017

no problems

been with them since I was 16, no problems! Reviewed on: 8th November 2017

Easy online access

I moved from RBS to A&L about 13 years ago. Then they were changed to Santander. I do everything online and pop into the branch occasionally to deposit cheques. My mortgage is also with Santander and renewing is easy online. Reviewed on: 8th November 2017

Difficult, not very flexible. No contactless

Ridiculous charges to send money abroad. And so difficult to do. No contactless on bank card unles you upgrade account and pay Reviewed on: 8th November 2017

Clear rules and good interest

As long as you comply with Santander's clear rules, you receive good interest Reviewed on: 8th November 2017

Customer Service

In the past 8 months I have seamlessly transferred from my old bank to Santander. On 2 occasions i've had to contact customer services and with no quibble, delay or hesitation my queries were sorted with no further issues. Reviewed on: 8th November 2017

trouble free bank and products

I have been with Santander for many years now. always found them helpful and never had any problems with any products they offer .excellent customer service also Reviewed on: 8th November 2017

Thumbs up!

Brilliant service and good customer service Reviewed on: 7th November 2017

Happy banker

Recently we had to tie up a few accounts in my late mothers name, the bank was so helpful. Their professionism made this prices so smooth. Reviewed on: 7th November 2017

Good customer service - not a fan though

I have a basic current account with Santander and the staff are good but I don’t go into the branch very often. I don’t like putting my card in the machine and entering my pin. I also dislike having the staff mention about upgrading my account when I’m not eligible - I am turned down every time I try! So annoying. Very security conscious which is a double edged sword - some will like it and some won’t. I also dislike the length of the queues in my local branch. Reviewed on: 6th November 2017

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Personal bank account
from Investec 4.08 from 3 reviews
Current account
from LHV Bank 4.49 from 35 reviews
FlexDirect
from Nationwide 4.73 from 372 reviews

Want to see more from Santander?

Cash ISA
from Santander 4.35 from 81 reviews
Choice Current Account
from Santander 4.28 from 22 reviews
Zero Credit Card
from Santander 4.25 from 21 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub