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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

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3.97

Based on 308 reviews, last reviewed 3rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (308)

interest

suddenly stopped interest on account Reviewed on: 10th June 2017

Helpful Staff

In store staff are great when you have a query or problem. Reviewed on: 8th June 2017

Left

Left due to wouldn't give me online access Reviewed on: 30th May 2017

Excellect service

I've always had brilliant customer service from Santander. They always carry out extra security checks for some purchases, which puts my mind at rest that they are looking after me and my money Reviewed on: 29th April 2017

Poor unhelpful

Never seem to care wanting you off phone as quick as possible Reviewed on: 28th April 2017

Good free account

Easy to use, staff helpful and understanding Reviewed on: 17th April 2017

Hiked up overdraft charges

Works fine, no actual problems on a day to day basis, but be warned, if you have an overdraft Santander will squeeze a monthly charge of around 30 quid out of you. Reviewed on: 4th April 2017

Brilliant bank account

No overdraft to worry about, helpful customer service,and if you sign up to online banking,you can also get cash back with some retailers too. Reviewed on: 15th March 2017

the best bank with a fabulous customer service

profesional team,and very good customer services Reviewed on: 17th February 2017

Santander current account

Okay. Nothing special. Thinking of switching from this bank due to appalling savings returns. Reviewed on: 12th February 2017

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