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Santander: Basic Current Account reviews

3.96
Based on 307 reviews, last reviewed 14th Jun 2025
125% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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21%
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13%
See only 2 star reviews
3%
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12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025
Eirian N's avatar
Eirian N

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025
James b's avatar
James b

About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Basic Current Account reviews (307)

Helpful Staff

4
In store staff are great when you have a query or problem. Reviewed on: 8th June 2017

Left

1
Left due to wouldn't give me online access Reviewed on: 30th May 2017

Excellect service

5
I've always had brilliant customer service from Santander. They always carry out extra security checks for some purchases, which puts my mind at rest that they are looking after me and my money Reviewed on: 29th April 2017

Poor unhelpful

1
Never seem to care wanting you off phone as quick as possible Reviewed on: 28th April 2017

Good free account

5
Easy to use, staff helpful and understanding Reviewed on: 17th April 2017

Hiked up overdraft charges

3
Works fine, no actual problems on a day to day basis, but be warned, if you have an overdraft Santander will squeeze a monthly charge of around 30 quid out of you. Reviewed on: 4th April 2017

Brilliant bank account

5
No overdraft to worry about, helpful customer service,and if you sign up to online banking,you can also get cash back with some retailers too. Reviewed on: 15th March 2017

the best bank with a fabulous customer service

5
profesional team,and very good customer services Reviewed on: 17th February 2017

Santander current account

3
Okay. Nothing special. Thinking of switching from this bank due to appalling savings returns. Reviewed on: 12th February 2017

Every Days a Santander Day !!

3
Never seem to get the ," WOW " feeling in my local branch, Experience a few " Wronge information " given to me , Staff are very quick to blame others , rather than resolve to a good outcome for the customer..... Santander Smiles where are you ?? let's get back to improving basic customer service that exceeds expectations !! Reviewed on: 12th February 2017

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