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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.36 (333 reviews)

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4.36

Based on 333 reviews, last reviewed 7th Jun 2026

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Trustworthy banking Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when yo... Read more Reviewed on: 7th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (333)

charging people money for running outta money!

I usually try to avoid unplanned overdraft but got into it during the last 12 months due to a few emergencies & cash flow problems. The transaction fees on unarranged overdrafts are extortionate plus I phoned up for hard copy of my statement to try and wrestle this mess into order and they kept me on hold listening to ghastly music for nearly half an hour! They promised a call-back today between 12 and 4, which they didn't. When you phone them on your mobile they can charge £15 for the call on top of your normal billing so I have been reluctant to chase them given the mess I have already gotten in. They broke a promise to this loyal customer of 12 years and not happy. thinking of taking up on that current account switch service as I have gone without the promised one to one support from Santander. Red. Devils. Avoid them at all costs! Reviewed on: 14th May 2018

Reputable Company but Bad Rates

I find the company easy enough to deal with. Never had any problems, and find their app and website very easy to use. Their interest rates, however, are very appalling and I am looking to switch very soon to a company with competitive rates. Reviewed on: 4th April 2018

Good Good

Good basic account =] with simple to use app and features. Esay to set up and staff very very helpful. Reviewed on: 11th February 2018

Basic Current Account Trustworthy Reliable and Friendly

I have been with Santander for a number of years, and each year I do my financial review and see what's on offer elsewhere. And so far I have found that this basic current account meets my needs and the service is excellent in branch Reviewed on: 10th February 2018

Easy and straightforward

I've had this for years and it's really simple and easy to maintain and the app makes it easier for money going in and out for it to be monitored. Reviewed on: 7th February 2018

Charges on top of charges

I do not recommend Santander at all. They're slow and old fashioned with processing Reviewed on: 5th February 2018

Fantastic

Great bank. Great people. Fantastic service. Reviewed on: 4th February 2018

Easy online banking

I always find using online banking a god send and Santander’s is very easy to use! Only thing I would change is easier log in on iPhone! Reviewed on: 30th January 2018

Free, no hassle bank account

The easy to use mobile banking to manage my finances is a big advantage. I've never had a problem and it helps me to budget without ever having to visit the bank. I don't get time for that. A free current account with no hidden costs. A very good service. Reviewed on: 21st January 2018

Great service

Basic bank account was recommended by Santander for me as I am in a lot of debt having basic account means I cannot go overdrawn which is great for me Reviewed on: 15th January 2018

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