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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

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4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (339)

Excellent

Excellent service provided, always great customer service. Reviewed on: 5th January 2019

Amazing

Friendly caring kind helpful best bank I have been with Reviewed on: 29th December 2018

Amazing service

Always there to help. No matter the problem Reviewed on: 20th December 2018

Poor service

Not recommended as the service and products are not on par with other banks Reviewed on: 11th December 2018

Nice basic bank account

Get wages paid and have direct debits taken out. Nice friendly helpful staff with good security. Reviewed on: 2nd December 2018

customer friendly but not really visable

I have always had good service from Santander and have held an account with them for over 20 years. I do however wish they had a bigger high street presence as there have been occasions recently when this would have been really useful. I know they can be accessed via the post office but recently I lost my memory completely following an epileptic attack and trying to access them online was useless as I couldn't remember any security details and the post office just kept telling me to phone them up. Reviewed on: 10th November 2018

Santander - always there

A product that is perfect for my current banking needs, excellent online banking facilities to help me keep tracking of my spending and experienced staff to help with queries in branch Reviewed on: 10th November 2018

online current account

Had my online current account and a savings account with Santander for many years and find it easy to access and run online Reviewed on: 8th November 2018

No problems

Never had any problems with this company Reviewed on: 8th November 2018

Santander is No1 for the people

Always had excellent service from santander both the bank and the employees Reviewed on: 8th November 2018

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