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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.05 (318 reviews)

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4.05

Based on 318 reviews, last reviewed 23rd Jan 2026

900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

5

Santander in France As I live in France, Santander has maintained my account despite Brexit with efficiency and good service. All calls are acknowledged by their team and... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (318)

Does the job

The interest rates are nothing too different from other current accounts. Customer service in my local branch though is excellent and for that I prefer Santander. Reviewed on: 7th November 2018

Fantastic.

Fantastic service, great staff. Very friendly and helpful. Reviewed on: 6th November 2018

Good service

Good service, always had any problems sorted quickly. The online banking app is also very easy to use. Reviewed on: 5th November 2018

Extortionists

I opened a student account due to starting university and Santander offered a 1/3rd off rail card. That was actually useless as it was only accepted a couple of hours during the afternoon. Once I completed my degree they immediately removed my overdraft regardless of the fact that I had made their requested payments in their requested time, and insisted I pay it all off though I am currently looking for work. So now I am going to have a Default on my record because of these incompetent extortionists. As soon as I start working I will close my account, my partner will be shutting hers and moving her savings too. worse customer service than EA, avoid like the plague, go anywhere else Reviewed on: 4th October 2018

Easy to use

Love this bank find everything about them so easy and helpful Reviewed on: 22nd June 2018

charging people money for running outta money!

I usually try to avoid unplanned overdraft but got into it during the last 12 months due to a few emergencies & cash flow problems. The transaction fees on unarranged overdrafts are extortionate plus I phoned up for hard copy of my statement to try and wrestle this mess into order and they kept me on hold listening to ghastly music for nearly half an hour! They promised a call-back today between 12 and 4, which they didn't. When you phone them on your mobile they can charge £15 for the call on top of your normal billing so I have been reluctant to chase them given the mess I have already gotten in. They broke a promise to this loyal customer of 12 years and not happy. thinking of taking up on that current account switch service as I have gone without the promised one to one support from Santander. Red. Devils. Avoid them at all costs! Reviewed on: 14th May 2018

Reputable Company but Bad Rates

I find the company easy enough to deal with. Never had any problems, and find their app and website very easy to use. Their interest rates, however, are very appalling and I am looking to switch very soon to a company with competitive rates. Reviewed on: 4th April 2018

Good Good

Good basic account =] with simple to use app and features. Esay to set up and staff very very helpful. Reviewed on: 11th February 2018

Basic Current Account Trustworthy Reliable and Friendly

I have been with Santander for a number of years, and each year I do my financial review and see what's on offer elsewhere. And so far I have found that this basic current account meets my needs and the service is excellent in branch Reviewed on: 10th February 2018

Easy and straightforward

I've had this for years and it's really simple and easy to maintain and the app makes it easier for money going in and out for it to be monitored. Reviewed on: 7th February 2018

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