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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

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3.97

Based on 308 reviews, last reviewed 3rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (308)

Wouldn't change!

I love my bank every branch I been in I've been served with a smile and walked away happy. The online banking and telephone banking is quick and easy too. Wouldn't change bank! #TeamSantander Reviewed on: 11th February 2016

Great security

Love my bank Santander always send me a text to confirm an unusual transaction - great security Reviewed on: 11th February 2016

Urge no-one to ever get a joint account

I can't stress how terrible Santander are and how much I now loathe them and their terrible policies. Though I can't fault some of the lovely people I have spoken to in branch, they have been extremely unhelpful in helping me with a joint bank account I had with my ex-husband and despite having a legal agreement through the courts, and being in an abusive relationship they are allowing him to still use this account and run up thousands of pounds of debt in it. Ridiculous! I would urge no-one to ever get a joint account as it will cause you endless worry and stress in the long run. Especially not with Santander! Reviewed on: 31st January 2016

I love my bank

Every branch I been in I've been served with a smile and walked away happy. The online banking and telephone banking is quick and easy too. Wouldn't change bank! #TeamSantander Reviewed on: 31st January 2016

Easy online banking

Easy online banking with no problems, easy page set ups to access your bank account detials including saving and mortgage. My account was old Alliance and Leicster account and I'm sure its not got the best interest rates but as a basic current account its good Reviewed on: 28th January 2016

A good all round current account.

I have a basic current account with Santander and it's a case of what you see is what you get. It's no frills and what I need to get by with day to day banking. I've had contact with Santander both in person and via the telephone and have had good sound advice every time. If I have a problem they just sort it out. I'm not the sort of person who wants the hassle of cashback or links to other accounts or mortgages so this is the perfect account for me. A good solid bank account for people who don't want to mess about. Reviewed on: 15th January 2016

knowledgeable and lovely staff

my santander account was straight forward to set up. The staff are knowledgeable and understand what they're talking about Reviewed on: 8th January 2016

helpful cuastomer service

I went into the branch to deposit a cheque, I was in my electric wheelchair waiting in the queue to deposit the cheque at the counter when a bank employee came over, asked me what I wanted , took my details and the cheque and deposited the cheque for me. All this with a smile Reviewed on: 5th January 2016

Great easy to use account

I have been with Santander for probably 20 years, my local branch are really helpful and always there to give you advice Reviewed on: 5th January 2016

Not great if in financial difficulty

I have been charged soooo much for unauthorised overdrafts, direct debits missed etc, I have experience financial difficulty and Santander have not really reached out to help. They've had thousands off me in bank charges. Reviewed on: 29th December 2015

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