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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.92 (300 reviews)

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3.90

Based on 300 reviews, last reviewed 2nd Apr 2025

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

Happy & content I’ve been with Santander from day one opening an account and have never had an issue or reason to leave. Online banking is easy and handy to use. Woul... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for ...

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Santander Basic Current Account reviews (300)

unpleasant experience didn't continue with opening account.

I applied to open an account with santander .. unfortunatley the staff where unpleasant ... I only wanted a basic account no over draft and the lady that I was dealing with seemed to be unfocused and unhelpful Reviewed on: 9th November 2015

bank for poor credit rated people

my wife is new in this country and she had an account with another bank. Suddenly that bank closed her account without giving any reason but I think that could be the reason for a lady previously used to live in the same address and with the same surname of my wife. we were desperate to get an account for her but every bank wanted to see a current bank statement for opening an account. Only Santander helped us to open a basic account for us. we are really thankful to Santander. ... Reviewed on: 7th November 2015

Amazing

Santander are amazing at contacting you if there is any suspicious activity on your account. Easy to contact and very helpful. I would reccomend this bank to anybody. Reviewed on: 4th November 2015

Straightforward banking with the basic account.

I switched to Santander a couple of years ago because they had a great deal on at the time. I was paid a one off fee to switch my direct debits over and then I earned interest on balances over a certain amount for a year. They made the whole switching process really easy, I didn't have to do anything at all other than wait for it to happen. Once the deal ended though, the account became the basic current account which has no rewards to speak of. I have stuck with it for a while ... Reviewed on: 26th October 2015

Terrible.

Stupidly high overdraft charges, terrible customer service. Rude staff, and terrible security. Left for Barclay's bank. Reviewed on: 26th August 2015

Patchy customer support, but mainly okay.

I've been an account holder with Santander since before they were Santander. And mostly it's been fine. General transactions work, though I don't use it as my main bank since setting up new payees requires mobile phone contact (no signal) or landline phone (expensive and annoying). The real area it falls down is customer support. I was opted into paperless statements quite some time ago and never noticed until I suddenly needed a paper statement for proof of account ownership... Reviewed on: 9th August 2015

So easy to access and make payments.

I have to often check my balance as a university student and I also often have to make payments to various people, both of these tasks are incredibly easy and I feel so secure when doing so thanks to the One Time Passcode (OTP) feature. Reviewed on: 7th May 2015

Excellent Banking experience

I have a customer of Santander and I have enjoyed all the financial products offered by the bank form the current, savings, loans and investments like the Cash ISA. The only product I have used is the Mortgage which I hope I will be able to use whenever I am able to raise a minimum deposit and would be a better position to review the mortgage product. Overall it is financially stable and easy to bank with. Reviewed on: 7th May 2015

My santender account is good enough to use.

I find my Santander account easy to manage and I couldn't think of a better account to use being at university. When I opened my student account I was given an overdraft with 0% interest which doesn't need to be paid back until I finish university. Moreover, whenever I'm in need of assistance I always come off the phone or away from the branch feeling as though I have gained all the help I need in order to solve my problems. Reviewed on: 29th April 2015

i love santander

i wanted an account as I am a teenager at school and I got an account with Santander and I love the fact I do not have to carry money on me now and I can use machines which to me is safer Reviewed on: 28th April 2015

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