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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.32 (337 reviews)

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4.32

Based on 337 reviews, last reviewed 14th Jun 2026

44% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (337)

Never had any problems

Internet banking is very easy to use and can do pretty much everything I need to do on there. Only need to visit a branch when I need to pay money in and they are always friendly and helpful! Reviewed on: 20th June 2016

Excellent online service

Excellent service to change my mobile number - set up in minutes to enable one time passwords for inter bank transfers. Reviewed on: 16th June 2016

Santander Best Bank in the UK

I was with Abbey before they became Santander been with them since leaving school. Absolutely had no issues with them so far they are just Fab. A great Bank also customer service are so friendly and helpful. Great for everyday needs. Reviewed on: 10th June 2016

great account

great account, no problems, and when you need to talk to somebody there branchs are local and open on saturdays Reviewed on: 15th May 2016

Great

I can easily manage my current account online so I hardly ever need to go into a branch and speak to anyone. Never had an problems! Reviewed on: 21st April 2016

Won't let me change from an alliance and Leicester account!

Long term alliance and Leicester customer so we hen hot changed over tried to change to Santander account. Wouldn't let me have one as I don't have passport or driving licence so I have a Santander account number an alliance and Leicester account apcash card I'm dreading breaking and a very confusing situation! Reviewed on: 19th February 2016

Can't complain.

I've had no problem with them and their customer service is great, I would recommend it. Reviewed on: 19th February 2016

Never had any problems.

I have had an account with Santander for about 8 years now and never had any problems with them. I use the online banking to manage my account and everything is really straight forward and easy to use. Reviewed on: 19th February 2016

Been with them for many many years and no complaints

Having had financial difficulties many years ago, they were amazing and spent hours with me sorting it all out and finding the right services and account for me. I have never had any complaints and I was even with Abbey national before the takeover, very happy. Reviewed on: 18th February 2016

a good service

twenty years or so and only ever had a few fraud problems which santander quickly resolved Reviewed on: 18th February 2016

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