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Santander: Basic Current Account reviews

Name: Basic Current Account
Rating: 3.92 (286 reviews)

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3.90

Based on 286 reviews, last reviewed 12th Oct 2024

86% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

51%

20%

14%

12%

Latest highest rating:

5

Good all-round service. Good all-round service. Happy with the overall account. Reviewed on: 12th October 2024

Latest lowest rating:

1

Didn’t help me to return my stolen money . Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually ... Read more Reviewed on: 23rd September 2024

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About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Basic Current Account reviews (286)

In branch is good, online could be better

Dealing with Santander in branch is pretty hassle free which is good. I feel that the online experience could be better though. All in all, happy with them, but room for some improvement! Reviewed on: 25th February 2015

Santander gave me great advice and even refunded £150

I had gotten into a pickle with my finances, common problem....spending more than I had in my account through lack of proper money management. I spoke to Santander and it was agreed that my best option was to change my account. Now I am in control of my finances a lot more thanks to them. They even gave me a refund of £150 as a one off good will gesture, something I have never had from any bank! Reviewed on: 29th January 2015

It works for me!

Walking into my local branch is easy and pleasant. No long queues, excellent customer service and always helpful and polite! Reviewed on: 30th December 2014

Extremely limited. Good for a child's first bank account and people with poor credit. You can only use it at cash points.

If you have a poor credit rating, you will still be accepted for a basic account with Santander. However, you can't use the card online or with chip & pin and are limited to cash points only. However the staff were extremely helpful and polite when setting up my account. Great service. Reviewed on: 16th December 2014

Seems like a great service

Their reviews and testimonials from other customers have made me consider switching to their services. Reviewed on: 9th October 2014

Very happy with Santander!

Very good customer service. Always very helpful when I visit them in branch. Reviewed on: 8th October 2014

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