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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.36 (333 reviews)

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4.36

Based on 333 reviews, last reviewed 7th Jun 2026

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Trustworthy banking Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when yo... Read more Reviewed on: 7th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (333)

A good all round current account.

I have a basic current account with Santander and it's a case of what you see is what you get. It's no frills and what I need to get by with day to day banking. I've had contact with Santander both in person and via the telephone and have had good sound advice every time. If I have a problem they just sort it out. I'm not the sort of person who wants the hassle of cashback or links to other accounts or mortgages so this is the perfect account for me. A good solid bank account for people who don't want to mess about. Reviewed on: 15th January 2016

knowledgeable and lovely staff

my santander account was straight forward to set up. The staff are knowledgeable and understand what they're talking about Reviewed on: 8th January 2016

helpful cuastomer service

I went into the branch to deposit a cheque, I was in my electric wheelchair waiting in the queue to deposit the cheque at the counter when a bank employee came over, asked me what I wanted , took my details and the cheque and deposited the cheque for me. All this with a smile Reviewed on: 5th January 2016

Great easy to use account

I have been with Santander for probably 20 years, my local branch are really helpful and always there to give you advice Reviewed on: 5th January 2016

Not great if in financial difficulty

I have been charged soooo much for unauthorised overdrafts, direct debits missed etc, I have experience financial difficulty and Santander have not really reached out to help. They've had thousands off me in bank charges. Reviewed on: 29th December 2015

Great service and great customer service.

I've had an account with Santander for 4 years now and in my time I have come up with some problems like needing to take out more money than my daily allowance allows or even losing my cards. Through every problem I have had Santander have dealt with me very well, providing with a solution and helping to calm me down and reassure me that they would sort things out for me. Reviewed on: 24th December 2015

A very helpfull bank

I have banked with Santander for over 30 years and during this time when using a branch or over the phone I have always what can only be described as outstanding customer service. I am always confident that any issues I may have will be solved with the first call or visit. Reviewed on: 24th December 2015

Helpful

I have banked with Santander for about 40 years. I find them to be ok. They give a good service and fulfil the need for a bank. Reviewed on: 24th December 2015

Does the job, nothing more

The account fulfills its purpose as a way of storing money but offers less than the competition. It is okay but I would suggest finding a better alternative. Reviewed on: 24th December 2015

an account with no problems

Good customer service, simple online banking. Easy. Reviewed on: 26th November 2015

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