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Catherine Furness

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Review of the Santander, Basic current account:

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Great call centre staff

I absolutely love my bank! I have been with Santander for over 20 years, when it was Abbey National. Their online banking is secure, efficient and easy to use. Their telephone banking service is exceptional! The really great thing about it is that when you call you are put straight through.... To a REAL PERSON . The call centre staff are professional, helpful and friendly. They are never pushy. In one occasion when I got into a bit of a muddle they were sympathetic and understanding and refunded bank charges to improve my situation. They offered good intentioned advice without coming across as patronising, for which I was really great full as I wasn't feeling particularly great at the time. The staff in my local branch are also excellent and you always get seen quickly. I recently went into my husbands bank where there was a "hostess" person welcoming you into the bank, a number of suited banking exec types walking around looking important but not particularly busy! One extremely harassed counter clerk faced with a massive queue and a happy little fellow moving up and down the queue apologising for the delay!! How does that work??!! I'll stick with Santander thank you very much Reviewed on: 11th February 2016

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