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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

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4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (339)

Not great if in financial difficulty

I have been charged soooo much for unauthorised overdrafts, direct debits missed etc, I have experience financial difficulty and Santander have not really reached out to help. They've had thousands off me in bank charges. Reviewed on: 29th December 2015

Great service and great customer service.

I've had an account with Santander for 4 years now and in my time I have come up with some problems like needing to take out more money than my daily allowance allows or even losing my cards. Through every problem I have had Santander have dealt with me very well, providing with a solution and helping to calm me down and reassure me that they would sort things out for me. Reviewed on: 24th December 2015

A very helpfull bank

I have banked with Santander for over 30 years and during this time when using a branch or over the phone I have always what can only be described as outstanding customer service. I am always confident that any issues I may have will be solved with the first call or visit. Reviewed on: 24th December 2015

Helpful

I have banked with Santander for about 40 years. I find them to be ok. They give a good service and fulfil the need for a bank. Reviewed on: 24th December 2015

Does the job, nothing more

The account fulfills its purpose as a way of storing money but offers less than the competition. It is okay but I would suggest finding a better alternative. Reviewed on: 24th December 2015

an account with no problems

Good customer service, simple online banking. Easy. Reviewed on: 26th November 2015

Santander current account. excellent service

Great account. Easy to use easy to open. Online access is fantastic. The android app is so easy and you can do everything on it really easily Reviewed on: 23rd November 2015

Good Basic Bank Account

Good Basic Bank account with no frills Reviewed on: 21st November 2015

Good enough to stay

Customer service always been good but took ages to get a contactless debit card Reviewed on: 20th November 2015

unpleasant experience didn't continue with opening account.

I applied to open an account with santander .. unfortunatley the staff where unpleasant ... I only wanted a basic account no over draft and the lady that I was dealing with seemed to be unfocused and unhelpful Reviewed on: 9th November 2015

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