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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

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3.97

Based on 308 reviews, last reviewed 3rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (308)

Cosmic banking.

Santander are a pleasure to deal with, and get everything right, first time. I have been with them for many a year, and do not have a single complaint to make about them. Reviewed on: 28th March 2023

Highly recommend

Santander is the only bank I've ever been with since being 14 years old and I've never had a problem with them,vert safe and reliable with your money Reviewed on: 26th March 2023

Ok

OK but Cod be better???? ¿??????? Reviewed on: 19th March 2023

Good allround

Always helpful and polite. The automated message system is very easy to use Reviewed on: 17th March 2023

Okay

Not bad customer service and response time Reviewed on: 11th March 2023

Quality service

They provide quality services and focus on customer satisfaction. Reviewed on: 10th March 2023

Good bank

Many years with the bank and good service Reviewed on: 10th March 2023

lacking

Total lack of support particularly in times of great need, even when you've been with the bank as a loyal customer for 33+ years. Whilst the Santander boots rewards is an added bonus, the costs of facilitating the use of a much needed overdraft are utterly exorbitant. Reviewed on: 9th March 2023

Money Safe

Easy and simple to manage accounts everything is secure till now! Reviewed on: 7th March 2023

My first account

It was my first account in England and I was really happy with it Reviewed on: 26th February 2023

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