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Santander: Basic Current Account reviews

3.88
Based on 287 reviews, last reviewed 22nd Nov 2024
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
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21%
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14%
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3%
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12%

Latest highest rating:

4

Spoke to a real person Was so good I could speak to a real person very quickly Reviewed on: 22nd November 2024
Justin Maitland-Walker's avatar
Justin Maitland-Walker

Latest lowest rating:

1

Didn’t help me to return my stolen money . Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually ... Read more Reviewed on: 23rd September 2024
Svetlana G's avatar
Svetlana G

About this product

The Santander Basic Current Account is suitable for everyday banking needs. The account is designed for anyone new to the UK or with a poor credit history. Online and mobile banking options are available and account holders can withdraw fee-free cash from Santander cash machines when abroad. With Santander’s free rewards service, Basic Current Account customers can also access cashback, vouchers and prize draws.

It’s important to find the right bank account for your needs. Choosing a suitable account can become more difficult if you’re new to the country or have a poor credit rating. Learn how well Santander serves this demographic by reading our Santander Basic Current Account reviews.

Learn about existing account holders’ circumstances and why the Basic Current Account has worked for them. Find out about the sign-up process and how supportive Santander’s customer service team is. Read about the different perks available with the free rewards service. Learn more about the mobile banking app and the features it provides. Make an informed decision about your new bank account by reading our Santander Basic Current Account reviews.

If you have a Basic Current Account, share your experience with our Smart Money People community. How long have you had your account and is it your main bank account? Why did you choose the Basic Current Account and have you been satisfied so far? What’s your favourite feature of the account and is there anything you feel could be improved? Don’t forget to include any experiences you’ve had with the customer service team. Whether good or bad, write an honest Santander Basic Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Basic Current Account reviews (287)

Excellent service

5
Excellent online services keeping well informed with daily management of my account Reviewed on: 24th March 2022

They been amazing for me

5
They help me so much when I got scammed and I’ve just been very loyal Reviewed on: 10th March 2022

Rubbish

1
Find another Bank. I used to have an Abbey National account until they bought it out. I now have to pay Spanish tax on the shares I acquired through Abbey. Reviewed on: 10th February 2022

Very poor customer service

1
Santander have systematic closed all our local branches. I never wanted to be their customer, but they bought Alliance & Leicester and Abbey National that we had accounts with. I don't like them as I feel neglected. Reviewed on: 10th February 2022

Outstanding service

5
Following the death of my wife I was very reluctant to set out on the road to sorting out our joint account and her personal accounts after reading the stories of peoples experiences in these circumstances. I can’t explain how amazed I was when after completing an online form it was all sorted with 48 hours - amazing! Reviewed on: 2nd February 2022

Good enough.

3
I used to have the 123 account for the interest on balances up to £20,000 before it was cut to miniscule levels where I then switched to a basic current account. I've had reasonably pleasant experiences in my dealings with Santander but nothing that especially stands out, I've had no experience that makes me feel particularly loyal but I've also found little to really complain about. Reviewed on: 12th January 2022

Great basic current account

4
The account is simple to use and the Santander banking app makes it easy to send money to people or pay off my credit card. Reviewed on: 5th January 2022

Current account with no monthly fee

4
Switched from the 123 account when the interest rate went down significantly but the monthly fee didn't. The switch was very smooth and I kept the same account number. Reviewed on: 5th January 2022

Terrible bank.

1
They blocked my access to my account randomly after months of use. I can’t access my money. If I didn’t have another bank account elsewhere I’d be in trouble. I’ll never use Santander again. Reviewed on: 18th October 2021

Excellent service

5
Excellent service, friendly staff and good cashback offers from retailers. Reviewed on: 12th August 2021

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