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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (339 reviews)

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4.12

Based on 339 reviews, last reviewed 5th Sep 2026

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

20%

13%

12%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

Title: I deeply regret switching to Santander I switched my personal banking to Santander, initially attracted by the £175 switching offer. My experience since then has been appalling, and I now h... Read more Reviewed on: 5th September 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (339)

Good account

Happy with our current account Been with Santander for 20 years. Reviewed on: 13th October 2023

Always there

Have our banking at hand always available Reviewed on: 13th October 2023

basice account

santander bank account ideal for me Reviewed on: 12th October 2023

Santander Bank

Good bank to deal with, helpful an friendly staff who always provide excellent customer service. Reviewed on: 24th August 2023

Serves its purpose.

As above but why have so many words in a review Reviewed on: 16th July 2023

Good

Good customer service great staff Reviewed on: 11th July 2023

Excellent professional knowledgeable staff

A few recent interactions with my local branch where the team took the time to explain things to me in detail. I had a small issue and the staff couldn't have been more courteous and helpful. This reminded me why I have been a customer of theirs for nearly 40 years. Reviewed on: 6th June 2023

excellent product

excellent product and the digital app is great too, especially the fraud warnings Reviewed on: 1st June 2023

Diabolical

Extremely poor service.. telephone banking is a disgrace.. Reviewed on: 19th May 2023

Amazing bank

I get satisfaction and peace of mind knowing that my money is safe with Santander. Reviewed on: 11th April 2023

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