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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.35 (332 reviews)

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4.35

Based on 332 reviews, last reviewed 23rd Apr 2026

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

4

Standard current account. Standard current account. 0% interest on balances, with charges on an overdraft. Online banking is Ok and fairly easy to use Reviewed on: 23rd April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (332)

Not worth it

I have been trying to swap to a different account and it’s always rejected without an explanation, definitely looking into other banks. Reviewed on: 3rd April 2023

Need improvement

The online customer service is not really helpful, always rushing me on phone. They are waiting time takes ages. Reviewed on: 3rd April 2023

Not too sure about it

I have two cards with Santander for one account. When I want to use my card I constantly have to be moving money around . Very difficult especially where there is no network Reviewed on: 3rd April 2023

Simple and Safe

Easy to use, everything is layed out so easily to view, transfers are easy and money feels well protected. Reviewed on: 3rd April 2023

Cosmic banking.

Santander are a pleasure to deal with, and get everything right, first time. I have been with them for many a year, and do not have a single complaint to make about them. Reviewed on: 28th March 2023

Highly recommend

Santander is the only bank I've ever been with since being 14 years old and I've never had a problem with them,vert safe and reliable with your money Reviewed on: 26th March 2023

Ok

OK but Cod be better???? ¿??????? Reviewed on: 19th March 2023

Good allround

Always helpful and polite. The automated message system is very easy to use Reviewed on: 17th March 2023

Okay

Not bad customer service and response time Reviewed on: 11th March 2023

Quality service

They provide quality services and focus on customer satisfaction. Reviewed on: 10th March 2023

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