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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.32 (337 reviews)

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4.32

Based on 337 reviews, last reviewed 14th Jun 2026

44% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (337)

Good Online banking

Secure, Easy to navigate, Multitude of products all with very clear and simplistic use Reviewed on: 11th April 2023

A good bank account

I've had this bank account for over ten years. Does what it says on the tin. No problems whatsoever. Reviewed on: 10th April 2023

good bank nice branch

Very good branch in west Bridgford Nottingham very helpful knowledgeable good position easy parking. Reviewed on: 6th April 2023

A safe pair of hands

The security this bank provides is fantastic. Whenever any spending seems out of the ordinary they call and confirm it's me. The fraud and security callers ask some simple questions and my account is able to proceed with the transaction. Feels reassuring to know someone is watching and protecting my banking. Reviewed on: 6th April 2023

Short business hour

Colsed my local branch and long queue waiting at the near branch Reviewed on: 6th April 2023

Not worth it

I have been trying to swap to a different account and it’s always rejected without an explanation, definitely looking into other banks. Reviewed on: 3rd April 2023

Need improvement

The online customer service is not really helpful, always rushing me on phone. They are waiting time takes ages. Reviewed on: 3rd April 2023

Not too sure about it

I have two cards with Santander for one account. When I want to use my card I constantly have to be moving money around . Very difficult especially where there is no network Reviewed on: 3rd April 2023

Simple and Safe

Easy to use, everything is layed out so easily to view, transfers are easy and money feels well protected. Reviewed on: 3rd April 2023

Cosmic banking.

Santander are a pleasure to deal with, and get everything right, first time. I have been with them for many a year, and do not have a single complaint to make about them. Reviewed on: 28th March 2023

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