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Santander: Basic current account reviews

Name: Basic current account
Rating: 3.94 (308 reviews)

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3.97

Based on 308 reviews, last reviewed 3rd Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

14%

12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (308)

THE LISTENING BANK BANK

I have been Banking with Santander from the Old Abbey National Days and very happy with their online services and also their electronic feed backs. Reviewed on: 28th March 2022

Excellent service

Excellent online services keeping well informed with daily management of my account Reviewed on: 24th March 2022

They been amazing for me

They help me so much when I got scammed and I’ve just been very loyal Reviewed on: 10th March 2022

Rubbish

Find another Bank. I used to have an Abbey National account until they bought it out. I now have to pay Spanish tax on the shares I acquired through Abbey. Reviewed on: 10th February 2022

Very poor customer service

Santander have systematic closed all our local branches. I never wanted to be their customer, but they bought Alliance & Leicester and Abbey National that we had accounts with. I don't like them as I feel neglected. Reviewed on: 10th February 2022

Outstanding service

Following the death of my wife I was very reluctant to set out on the road to sorting out our joint account and her personal accounts after reading the stories of peoples experiences in these circumstances. I can’t explain how amazed I was when after completing an online form it was all sorted with 48 hours - amazing! Reviewed on: 2nd February 2022

Good enough.

I used to have the 123 account for the interest on balances up to £20,000 before it was cut to miniscule levels where I then switched to a basic current account. I've had reasonably pleasant experiences in my dealings with Santander but nothing that especially stands out, I've had no experience that makes me feel particularly loyal but I've also found little to really complain about. Reviewed on: 12th January 2022

Great basic current account

The account is simple to use and the Santander banking app makes it easy to send money to people or pay off my credit card. Reviewed on: 5th January 2022

Current account with no monthly fee

Switched from the 123 account when the interest rate went down significantly but the monthly fee didn't. The switch was very smooth and I kept the same account number. Reviewed on: 5th January 2022

Terrible bank.

They blocked my access to my account randomly after months of use. I can’t access my money. If I didn’t have another bank account elsewhere I’d be in trouble. I’ll never use Santander again. Reviewed on: 18th October 2021

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