Write a review

Newsletter

Go to business site

Santander: Basic current account reviews

Name: Basic current account
Rating: 4.32 (337 reviews)

View other Santander products

4.32

Based on 337 reviews, last reviewed 14th Jun 2026

44% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

Read all reviews Write a review

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Review Santander: Basic current account now

Help others make smarter decisions by sharing your own experience.

Write a review

Santander Basic current account reviews (337)

Highly recommend

Santander is the only bank I've ever been with since being 14 years old and I've never had a problem with them,vert safe and reliable with your money Reviewed on: 26th March 2023

Ok

OK but Cod be better???? ¿??????? Reviewed on: 19th March 2023

Good allround

Always helpful and polite. The automated message system is very easy to use Reviewed on: 17th March 2023

Okay

Not bad customer service and response time Reviewed on: 11th March 2023

Quality service

They provide quality services and focus on customer satisfaction. Reviewed on: 10th March 2023

Good bank

Many years with the bank and good service Reviewed on: 10th March 2023

lacking

Total lack of support particularly in times of great need, even when you've been with the bank as a loyal customer for 33+ years. Whilst the Santander boots rewards is an added bonus, the costs of facilitating the use of a much needed overdraft are utterly exorbitant. Reviewed on: 9th March 2023

Money Safe

Easy and simple to manage accounts everything is secure till now! Reviewed on: 7th March 2023

My first account

It was my first account in England and I was really happy with it Reviewed on: 26th February 2023

Assisted The Scam of Vulnerable Pensioner then refused to refund

Purchased a item online after doing all relevant checks but turned out to be a scam with payments made through their payment system. Santander refused to class it as a scam before the goods did not arrive then once the goods did not arrive their investigation concluded that I should have known it was a scam before the purchase and held me liable for the payment. They did not pursue the scammers and the investigators made their conclusions based on my age (I'm 74) rather than asking what checks I had made. Despite my husbands recent death which blocked our account (easiest way to complain) they refused to provide a complaints email and didn't send through phone transcripts that were promised when I had no option but to complain by phone. Wholly deserve their 1 star for terrible and dishonest customer service Reviewed on: 23rd February 2023

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

123 current account (discontinued)
from Santander 4.10 from 1277 reviews
Student Current Account
from Halifax 4.27 from 11 reviews
Reward Platinum account
from NatWest 4.62 from 452 reviews

Want to see more from Santander?

Cash ISA
from Santander 4.35 from 84 reviews
Choice Current Account
from Santander 4.28 from 22 reviews
All in One Credit Card
from Santander 4.27 from 23 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub