Smart Money People Logo
Go to business site
Share this page
Link copied

Santander: Basic current account reviews

View other Santander products
3.97
Based on 308 reviews, last reviewed 3rd Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
21%
See only 3 star reviews
14%
See only 2 star reviews
3%
See only 1 star reviews
12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025
Eirian N's avatar
Eirian N

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025
James b's avatar
James b
Read all reviews Write a review

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Review Santander: Basic current account now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Santander Basic current account reviews (308)

Excellent service

5
Excellent service, friendly staff and good cashback offers from retailers. Reviewed on: 12th August 2021
Marti van der Linde's avatar
Marti van der Linde

Santander

1
13 years with the bank, rude, insultive, excuses for everything, money is not safe, anyone who youve ever had a direct debit with can just reset it up without your consent and empty your account.... and did!!! Reviewed on: 11th August 2021
Stacey Cooper's avatar
Stacey Cooper

Excellent banking with no fee

4
Supeeerb banking services, help always available Reviewed on: 6th August 2021
Adil Akhund's avatar
Adil Akhund

Santander why?

3
Charges without notice, £35 charge for 25p over overdraft - ridiculous Reviewed on: 27th July 2021
gaffney_beverly@yahoo.co.uk's avatar
[email protected]

Fairly good bank

5
Use a current account here to keep my savings, excellent rates and the staff in branch are fairly helpful! Reviewed on: 9th April 2021
Daniel A's avatar
Daniel A

Simple and helpful

5
The staff at Santander UK are all English speaker, very helpful, patient and actually follow on their action once they get off the phone with you. Been with them since 2005 and never had an issue. Their mobile app is also very user friendly and pretty responsive, transactions correct and show up straight away! Can't fault them. Reviewed on: 27th March 2021
Trouble 's avatar
Trouble

Santander

5
Professional, friendly, but loans not as cheap as Zopa. Reviewed on: 24th March 2021
Nigel Leslie's avatar
Nigel Leslie

Santander the best bank

5
I love how Santander helped me when I moved to the Uk. Before talking with them I was applying to open an account in other banks but nobody was accepting me. They helped me in everything, I would be always grateful Reviewed on: 21st March 2021
Nicolas's avatar
Nicolas

safety

5
Your money is safe in an account! But it's not easy to put money into an ATM and I got a thousand pounds today. The staff said they could get the account today, but they didn't! Reviewed on: 10th March 2021
hongyang zhang's avatar
hongyang zhang

simple and straightforward

4
haven't face any issues accessing their service Reviewed on: 9th March 2021
e's avatar
e

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from Santander?

  • Life Insurance

    from Santander 5.00 from 2 reviews
    Santander

  • 123 Current Account (discontinued)

    from Santander 4.17 from 1252 reviews
    Santander

  • Choice Current Account

    from Santander 4.13 from 17 reviews
    Santander
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill