Smart Money People Logo

Santander: Basic current account reviews

3.97
Based on 308 reviews, last reviewed 3rd Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
21%
See only 3 star reviews
14%
See only 2 star reviews
3%
See only 1 star reviews
12%

Latest highest rating:

5

I have been a Santander customer since it was Abbey... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-t... Read more Reviewed on: 14th June 2025
Eirian N's avatar
Eirian N

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025
James b's avatar
James b

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Review Santander: Basic current account now

Help others make smarter decisions by sharing your own experience. Write a review

Santander Basic current account reviews (308)

Beaurocratic, slow, old school

2
Santander have a big issue when it comes to UI/UX. They lag behind competitors when it comes to mobile banking. Their structuring of what should be simple accounts is sub-par. Their approach to digital is archaic. Staff are consistently uninformed of products and procedures. Over reliance on forms and paperwork is off putting in dealing with them. Reviewed on: 25th February 2021

Great Banking and Customer Service

5
I've banked with Santander for many years and have always found my banking needs have been met in an efficient and accessible way and the Customer Service is always extremely good. I'm always informed of any changes or communications that I need to know about and the online banking is easy to use and fully comprehensive. I was even offered the chance to change to a different type of current account, so that my overdraft charges would be capped at a certain amount, saving me a lot of money, when the new Banking Overdraft Fees regulations changed last year. A very happy customer. Reviewed on: 22nd February 2021

Santander Current Account

4
Can't be faulted, good customer service and good online functionality Reviewed on: 18th February 2021

Best bank & customer service

5
I’ve been with the bank for over 40yrs and always received a warm friendly service Reviewed on: 18th February 2021

Fantastic Bank

5
Santander are a fantastic bank. They helped me when no other bank would support me. Since being with them my life has go better. They have fantastic staff who support you all the way Reviewed on: 17th February 2021

Simple and professional

4
Been easy to open an current account quick and simple Reviewed on: 16th February 2021

Easy

5
Love the app and the cards and my account Reviewed on: 5th February 2021

bad service in branch

1
you have to wait to long to be served Reviewed on: 17th September 2020

Supporting

5
Very supportive. Open to suggestions to customer support. Review and keep track of account information. Reviewed on: 19th June 2020

Great Current Account

5
Never any issues, always a pleasure to deal with Reviewed on: 28th April 2020

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from Santander?

  • Life Insurance

    from Santander 5.00 from 2 reviews
    Santander
  • 123 Current Account (discontinued)

    from Santander 4.17 from 1252 reviews
    Santander
  • Choice Current Account

    from Santander 4.13 from 17 reviews
    Santander
    View all products